Director of Technical Solutions

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Triple Whale 🐳

WebsiteLinkedInAll Job Openings

51 - 200 employees

🛍️ eCommerce

☁️ SaaS

🤖 Artificial Intelligence

eCommerce • SaaS • Artificial Intelligence

Triple Whale is a comprehensive data platform designed for business intelligence, analytics, and marketing efficiency. It consolidates first-party and zero-party data into a single source of truth, offering brands reliable insights and powerful tools for data-driven decisions. Its features include AI-powered insights with Moby, customizable dashboards, forecasting tools, and integration with various e-commerce and marketing platforms. Trusted by over 20,000 brands, Triple Whale facilitates strategic growth, operational efficiency, and enhanced customer engagement through advanced data analytics and automation solutions.

📋 Description

• Lead the team and set the culture. • Hire, coach, and develop senior technical leaders across Solutions Architecture, Marketing Science, SQL Engineering, and Context Engineering, and build the technically rigorous, customer-first, outcome-obsessed bar the function operates against. • Set and execute the strategy. • Define the Technical Solutions motion - scope boundaries with Implementation, CS, and Support; service packaging and pricing; staffing model; capacity planning; and global coverage across US, EMEA, and APAC - to scale the function without scaling headcount linearly. • Own the four disciplines and their distinct mandates. • Run pro-services as a business. • Build the reporting that proves the function's commercial and customer impact.

🎯 Requirements

• 8+ years of experience in Solutions Architecture, Marketing Analytics, Data Consulting, Customer Success, Professional Services, or related customer-facing technical functions. • 3+ years of experience leading and developing managers and high-performing technical teams. • Strong understanding of data architecture, analytics, attribution, measurement methodologies, and modern marketing technology ecosystems. • Experience leading customer-facing teams responsible for technical consulting, analytics, data strategy, or solution design. • Proven ability to partner effectively with Sales, Customer Success, Product, Engineering, and executive stakeholders. • Strong business acumen with the ability to connect technical and analytical solutions to customer outcomes and business value. • Experience building scalable service models, operational frameworks, and performance metrics across multiple functions. • Excellent communication and presentation skills, with the ability to simplify complex technical and analytical concepts for a variety of audiences. • Experience supporting eCommerce, marketing technology, analytics, attribution, or data-driven SaaS platforms. • Strong analytical and strategic problem-solving capabilities, with a customer-first approach to decision-making. • Ability to thrive in a fast-paced, high-growth environment while balancing strategic leadership with operational execution.

🏖️ Benefits

• Equal opportunity employer • Commitment to creating an inclusive environment