VIP Account Manager

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $80k - $120k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💰 Account Manager

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Triumph

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

🎮 Gaming

🛍️ eCommerce

👥 B2C

💰 $10.2M Series A - Triumph on 2023-05

Gaming • eCommerce • B2C

Triumph is a consumer-facing entertainment and commerce company operating under Triumph Labs. It presents itself as a premier arcade and entertainment venue/brand focused on competitive gaming and strategy ("Arcade", "Competitive Gaming"), and also promotes commerce around collectibles and cards ("Premier Collectibles", "Card"). The site text emphasizes consumer entertainment, competitive/strategy gaming experiences, and related commerce (collectible cards/merch). Contact and hiring info are provided (contact@triumpharcade. com).

📋 Description

• Own a dedicated book of high-value players as their single point of contact for Triumph • Build genuine one-on-one relationships through daily personal communication via text, phone, and email • Coordinate personalized gifting, exclusive perks, event invitations, and memorable player experiences • Resolve payout questions, technical issues, and promotional problems end to end • Escalate issues quickly, follow through, and personally close the loop • Recognize unhealthy engagement and champion responsible gaming • Share player insights, feedback, and trends to shape the VIP program, loyalty offerings, and product roadmap • Follow and improve SOPs for outreach, escalation, and compliance

🎯 Requirements

• 2+ years in VIP account management, VIP hosting, player development, iGaming, luxury hospitality, or a comparable high-value client role • Fluency in gaming culture, including sweepstakes, casino, sports cards, TCG, or adjacent areas • Ability to manage dozens of active relationships simultaneously • Comfort with flexible hours, including some evenings and weekends • Ability to handle sensitive player information, financial context, and responsible gaming situations with maturity and care • Ability to read dashboards, understand performance numbers, and act on insights • Familiarity with trading cards, breaks, or the collectibles market is a plus • Experience with retention metrics, reinvestment strategy, or player value modeling is a plus • Familiarity with AI tools such as Claude and ChatGPT is a plus

🏖️ Benefits

• Competitive base salary • Equity • Healthcare • Vision insurance • Dental insurance • 401(k) • Real ownership from day one • Opportunity to shape the VIP program • Front-row seat at a fast-growing platform