Junior Subscription and Retention Specialist

Job not on LinkedIn

🔥 15 hours ago

🇺🇸 United States – Remote

💵 $55k - $70k / year

⏰ Full Time

🟢 Junior

🔄 Customer Retention Specialist

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Truly Free

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2024

🏪 Marketplace

🛍️ eCommerce

👥 B2C

Marketplace • eCommerce • B2C

Truly Free is an online marketplace and membership-driven retail platform offering thousands of conscious, better-for-you products across beauty, personal care, home, baby, and pet categories. It emphasizes value-based sourcing (non-toxic, eco-friendly, cruelty-free, plant-based, non-GMO), features curated creator collections and brand discovery, and operates a rewards system (“Talents”) plus giveaway entries and member discounts to incentivize repeat shopping. The company targets conscious consumers seeking sustainable, clean alternatives and combines retail, community curation, and loyalty/sweepstakes mechanics.

📋 Description

• Support the day-to-day administration and optimization of the subscription program • Implement subscription offers, promotions, incentives, and subscriber-focused campaigns • Monitor subscription activity and identify operational issues affecting the subscriber experience • Audit the Members Portal and subscription management experience to identify friction and improvement opportunities • Monitor skips, pauses, frequency changes, product additions, and cancellations • Conduct QA testing for subscription promotions, incentives, and customer-facing changes • Coordinate subscription changes, offers, and communications with internal teams • Maintain subscription documentation, campaign calendars, and project timelines • Implement cancellation-prevention initiatives, skip and pause options, and winback campaigns • Analyze cancellation trends, subscriber behavior, and customer feedback to identify churn reasons • Support onboarding, first-to-second rebill conversion, renewal, and ongoing product usage initiatives • Develop and execute A/B tests and retention experiments across the subscriber journey • Document test hypotheses, objectives, success metrics, results, and recommendations • Coordinate subscription-related email and SMS communications with Lifecycle Marketing • Maintain subscriber communication calendars, renewal reminders, educational content, and promotional messaging • Maintain recurring reports and dashboards tracking subscriber activity and subscription performance • Monitor active subscribers, cancellations, churn, pause rate, retention, winback performance, rebill success, reactivation, AOV, LTV, and subscription expansion and contraction • Conduct subscriber cohort analysis and investigate unusual trends or performance changes • Translate data into actionable insights, hypotheses, and retention recommendations • Collaborate with Lifecycle Marketing, Development, Business Intelligence, Customer Experience, and Finance • Troubleshoot subscription-related issues and coordinate resolutions • Communicate project progress, blockers, and performance findings through resolution

🎯 Requirements

• Approximately 3-5 years of experience in ecommerce, digital marketing, lifecycle marketing, customer retention, subscriptions, marketing operations, or a related field • Strong analytical skills and an interest in understanding customer behavior and business performance • Comfort working with spreadsheets, reports, and performance metrics • Excellent attention to detail and the ability to manage multiple tasks and deadlines • Strong written and verbal communication skills • A proactive, curious mindset with the ability to investigate problems, identify patterns, ask thoughtful questions, and challenge assumptions • Ability to follow established processes while identifying opportunities for improvement • Ability to take ownership of assigned responsibilities and follow through from investigation to resolution • Comfortable working independently and collaborating with a distributed, remote team • Exposure to a direct-to-consumer (DTC), consumer packaged goods (CPG), ecommerce, or subscription-based business • Familiarity with Klaviyo or other email and SMS marketing platforms • Familiarity with subscription management platforms or custom-built subscription environments • Basic knowledge of subscription economics and metrics, including first-rebill retention, rebill success, churn, customer lifetime value, and repeat purchase behavior • Experience with Google Sheets, Excel, Google Analytics, or reporting dashboards • Exposure to marketing automation, customer segmentation, A/B testing, or campaign performance reporting • Exposure to cohort analysis, customer journey mapping, QA testing, or customer experience optimization

🏖️ Benefits

• Remote work within the United States • Direct mentorship and development under an experienced subscription and retention professional • Opportunities to take ownership of projects, develop analytical expertise, and contribute to measurable business improvements • Hands-on exposure to subscription growth, retention analytics, customer lifecycle marketing, and ecommerce • Collaborative, fast-moving environment where ideas and continuous improvement are encouraged • Compensation and benefits aligned with the role and experience level

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