Account Executive – Digital Sales, CCaaS

Job not on LinkedIn

🔥 0 minutes ago

🤠 Texas – Remote

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💵 $135k - $170k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🧑‍💼 Account Executive

🦅 H1B Visa Sponsor

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Logo of TTEC Digital

TTEC Digital

1001 - 5000 employees

🤖 Artificial Intelligence

🤝 B2B

Artificial Intelligence • B2B • Customer Experience

TTEC Digital is a leader in customer experience transformation, combining technology and human empathy to enhance customer interactions. With a focus on artificial intelligence, contact center technology, and customer relationship management, TTEC Digital delivers tailored solutions for mid-market digital transformation. Their comprehensive offerings include data analytics, CX strategy and design, and managed services that optimize customer engagements across various industries.

📋 Description

• Drive new business growth across CCaaS and Customer Experience solutions portfolio • Identify, develop, and close new logo opportunities within enterprise and upper mid-market organizations • Generate new business revenue through the sale of CCaaS, AI, customer experience, and digital transformation solutions • Develop and execute strategic account plans • Prospect and create pipeline through outbound business development activities • Engage executive stakeholders • Lead complex sales cycles from initial discovery through contract negotiation • Collaborate with Solution Architects and Partner teams • Manage sales opportunities, forecasting, and pipeline activity within CRM systems • Respond to RFPs and present solutions to executive audiences • Consistently achieve or exceed annual revenue and quota targets.

🎯 Requirements

• 10+ years of mid market to enterprise level consultative solution-selling experience • 4+ years sales experience in CCaaS, Contact Center, CX, SaaS, Customer Service Technology • Proven success generating net-new business opportunities and closing complex enterprise deals • Demonstrated track record achieving or exceeding sales quotas • Experience managing multi-stakeholder sales processes with enterprise organizations • Strong understanding of customer experience operations, contact center modernization, cloud migration, AI, automation, or related technologies • Ability to engage executive decision-makers and influence business outcomes • Experience coordinating cross-functional teams throughout the sales process • Strong presentation, negotiation, communication, and relationship-building skills.

🏖️ Benefits

• Medical, dental, vision • tax-advantaged health care accounts • financial and income protection benefits • paid time off (PTO) and wellness time off.

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