HR Shared Services Generalist – Tier I

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👩‍👩‍👧‍👦 Human Resources (HR)

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TTM Technologies

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1998

🎖️ Defense

🏥 Healthcare

📦 Logistics

Defense • Healthcare • Logistics

TTM Technologies is a leading global manufacturer of technology solutions specializing in mission systems, RF components, and RF microwave/microelectronic assemblies. The company is also known for its advanced printed circuit boards (PCBs), including quick-turn and technologically advanced variants. TTM services several key markets including aerospace and defense, automotive, computing, industrial instrumentation, medical, 5G, and networking and communications. Their products emphasize reliability and innovation, catering to mission-critical and next-generation applications across various sectors.

📋 Description

• Serve as the primary point of contact for HR inquiries via phone, email, chat, and case management system • Resolve Tier I questions related to HR policies, procedures, benefits, payroll, leave of absence, onboarding, offboarding, and general HR programs • Triage and escalate complex, sensitive, or unresolved inquiries to Tier II specialists or HR Business Partners • Process HR transactions and data updates in the HRIS, including new hires, job changes, terminations, name/address changes, and status updates • Audit and validate HR data for integrity and compliance • Support employment verifications, unemployment claims, and routine HR documentation requests • Assist with onboarding, including offer letters, background checks, and new hire orientation logistics • Log, track, document, and close employee inquiries and transactions in the case management system • Follow up with employees and managers to confirm issue resolution • Identify recurring trends and process gaps for continuous improvement • Provide guidance on HR policies and procedures and direct employees to appropriate resources • Support compliance with employment laws and employment eligibility documentation • Assist with I-9 verification processes • Partner with Payroll, Benefits, Talent Acquisition, HR Business Partners, Tier II specialists, and other team members • Contribute to HR projects, process improvements, knowledge base articles, and FAQs

🎯 Requirements

• High School Diploma • 3+ years of experience in an HR, customer service, or shared services environment; equivalent transferable experience will be considered • Bachelor's degree in Human Resources, Business Administration, or a related field is preferred • Ability to respond to employee or customer inquiries professionally, promptly, and empathetically • Prior exposure to an HRIS platform such as Workday is strongly preferred; willingness to learn HR systems is valued • Familiarity with a case management or ticketing system such as ServiceNow or Workday Help is a plus • Experience in a high-volume, transaction-oriented environment with accuracy and follow-through is preferred • Strong written and verbal communication skills • Ability to explain HR policies and processes clearly and professionally • Ability to assess and resolve inquiries efficiently and escalate appropriately • Ability to manage high volumes of inquiries and transactions while meeting SLAs • Sound judgment and discretion with sensitive employee information • Adaptability in a fast-paced, evolving environment • Proficiency in Microsoft Office Suite, including Excel, Word, Outlook, and Teams • Familiarity with HR technology platforms • Must comply with TTM Export Control Policies and Procedures and applicable ITAR, EAR, and OFAC laws • Must be able to identify ITAR products and understand access restrictions to US Citizens and US Permanent Residents • Must recognize Foreign Person visitors and follow authorization procedures • Must understand export requirements for shipments leaving the US and manage vendor approvals for ITAR manufacturing and services

🏖️ Benefits

• Medical, dental, and vision benefits • 401K • Flexible Spending Account • Health Savings Account • Accident benefits • Life insurance • Disability benefits • Paid vacation and holidays • Benefits available 1st of the month following date of hire