Manager, HR Shared Services

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🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

👩‍👩‍👧‍👦 Human Resources (HR)

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TTM Technologies

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1998

🎖️ Defense

🏥 Healthcare

📦 Logistics

Defense • Healthcare • Logistics

TTM Technologies is a leading global manufacturer of technology solutions specializing in mission systems, RF components, and RF microwave/microelectronic assemblies. The company is also known for its advanced printed circuit boards (PCBs), including quick-turn and technologically advanced variants. TTM services several key markets including aerospace and defense, automotive, computing, industrial instrumentation, medical, 5G, and networking and communications. Their products emphasize reliability and innovation, catering to mission-critical and next-generation applications across various sectors.

📋 Description

• Oversee day-to-day operations of the HR Shared Services Center across all business units • Serve as the primary escalation point for complex, sensitive, or system-related HR transactions and inquiries • Ensure HR processes and transactions comply with federal, state, and local employment laws and regulations • Partner with HR COEs, Legal, and Finance to resolve compliance issues and maintain cross-functional workflows • Develop and maintain working knowledge of HRIS, case management platforms, and employee self-service portals • Partner with HR Technology and IT on system configurations, workflow changes, enhancements, implementations, upgrades, and migrations • Champion automation, AI-assisted tools, and self-service capabilities • Own the design, documentation, and continuous improvement of HR Shared Services processes • Build and maintain SOPs, process maps, and knowledge base articles • Establish and monitor SLAs, KPIs, and operational dashboards • Lead process audits and drive tiered service delivery models • Develop and manage an HR Shared Services metrics framework • Build real-time operational dashboards and analyze case and call center data • Establish monthly and quarterly metrics reviews with HR Operations leadership • Track payroll-adjacent HR transaction accuracy and partner with Payroll on data quality • Develop predictive insights around processing periods, staffing needs, and service demand • Prepare data-driven recommendations for the myHRS Leader • Monitor employee and manager satisfaction and refine service delivery • Maintain strategic partnership with Payroll leadership • Coordinate employee data transactions, job changes, hires, terminations, leave processing, and compensation updates with Payroll • Jointly develop process maps and SOPs with Payroll • Troubleshoot HRIS discrepancies affecting payroll accuracy • Optimize HRIS workflows and integrations connected to payroll • Lead, coach, and develop the HR Shared Services team • Establish performance expectations and provide ongoing training

🎯 Requirements

• Required Bachelor's degree in Human Resources, Business Administration, Information Systems, or a related field • 7+ years of progressive HR experience • At least 3–4 years in an HR Shared Services or HR Operations leadership role • Experience delivering HR services to a geographically dispersed employee population across North America and EMEA • Preferred Master's degree in HR, Business Administration, Information Systems, or a related field • Experience with HR case management and ticketing systems such as ServiceNow or Workday Help • Experience leading process improvement initiatives with measurable efficiency gains • Experience participating in HRIS implementations or system migrations as a business stakeholder or subject matter expert • Hands-on experience with payroll systems such as ADP Workforce Now or ADP Vantage • Familiarity with AI-driven HR service delivery platforms • Experience in multi-state or global HR Shared Services environments • Awareness of EMEA employment practices and data privacy requirements such as GDPR • Experience building and presenting HR metrics reports and dashboards • Working knowledge of federal and state employment laws and HR compliance requirements • Understanding of HR data governance, data integrity practices, and system controls • Project management proficiency leading cross-functional HR initiatives • Must comply with TTM Export Control Policies and Procedures and applicable ITAR, EAR, and OFAC laws • Ability to identify ITAR products and understand access restrictions to US Citizens and US Permanent Residents • Ability to recognize foreign-person visitors and follow authorization procedures • Ability to understand US export requirements and manage vendor approvals for ITAR manufacturing and services • Ideal candidate preferably located in Central or Mountain Time zones

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • 401K • Flexible Spending Account • Health Savings Account • Accident benefits • Life insurance • Disability benefits • Paid vacation • Paid holidays • Benefits available 1st of the month following date of hire