Staff Solutions Architect

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $198k - $240k / year

⏰ Full Time

🔴 Lead

💻 Solutions Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 21%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Twelve Labs

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤖 Artificial Intelligence

🔌 API

☁️ SaaS

Artificial Intelligence • API • SaaS

Twelve Labs is a company that specializes in developing state-of-the-art multimodal AI solutions that understand videos like humans. Their technology allows for natural language video search, generation of text from video content, and rich video embeddings for various applications. They provide APIs to power intelligent video applications that can search, generate, and embed content from vast video libraries. Twelve Labs aims to revolutionize video AI by offering customizable and scalable models suitable for enterprise use, ensuring secure data handling in line with global compliance standards.

📋 Description

• Deliver an exceptional customer experience by providing technical expertise, scoping use cases, and supporting implementation of video AI applications • Own technical relationships with strategic customers • Ensure successful integrations, resolve complex technical challenges, and drive adoption across customer organizations • Guide customers on best practices for using TwelveLabs APIs to create secure, scalable, and differentiated video understanding experiences • Serve as the first line of defense for design, security, compliance, and architecture questions • Escalate complex requirements to internal experts as needed • Create and maintain documentation, implementation guides, and FAQs • Gather customer feedback and represent the voice of developers and enterprises to internal teams • Help shape product roadmaps and future capabilities • Collaborate with Sales, Product, Partnerships, and Engineering teams • Attend conferences, off-site meetings, and other business-related events as required

🎯 Requirements

• 5+ years of experience in a technical, customer-facing role such as Solutions Architect, Technical Account Manager, or Implementation Engineer • Experience working with hyperscalers; AWS preferred, with hands-on experience supporting customers building on Amazon Bedrock • Experience with Azure, GCP, or other cloud providers also welcome • Strong understanding of and experience working with LLMs, multimodal AI, REST APIs, Python, JavaScript, and modern application development • Deep understanding of video workflows and video workloads • Experience driving customer implementations from kickoff through production launch • Track record of building trusted technical relationships • Exceptional communication skills, including translating complex technical concepts to business stakeholders and debugging integration issues with engineering teams • Ability to manage multiple projects simultaneously and thrive in a fast-changing environment with evolving priorities • Ability to travel up to 10% of the time annually • May require participation in on-site interviews and/or completion of in-person onboarding processes

🏖️ Benefits

• An open and inclusive culture and work environment • Work closely with a collaborative, mission-driven team on cutting-edge AI technology • Full health, dental, and vision benefits • Extremely flexible PTO and parental leave policy • Office closed the week of Christmas and New Years • Monthly wellness stipend • Annual Learning & Development stipend • Global offices in San Francisco and Seoul • Coworking office memberships for remote team members • VISA support where applicable • Transportation stipend (SF & NY onsite only) • Daily meal support (SF & NY onsite only) • Equity