Change Manager

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University HUB

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2010

💼 Consulting

✈️ Travel

📚 Education

Consulting • Travel • Education

University HUB is an education technology platform that connects international students and recruitment partners with opportunities at top universities worldwide. The company provides comprehensive support for students aiming to study abroad, including counselling, application reviewing, visa assistance, and post-arrival services. University HUB offers free IELTS and Duolingo coaching, financial aid for tuition, and recruitment solutions to help students start their careers. With partnerships across 75+ institutions globally, University HUB facilitates a seamless study abroad experience for students, making international education accessible and hassle-free.

📋 Description

• Assess organizational impact and readiness of assigned initiatives and determine change management strategies • Evaluate adoption risks, stakeholder concerns, and implementation challenges; recommend solutions or modifications • Develop and maintain change management plans, communication schedules, and stakeholder engagement activities • Monitor change adoption, collect feedback, track deliverables, and report progress • Coordinate and manage assigned projects, including planning, scheduling, documentation, risk tracking, and stakeholder communication • Collaborate with project sponsors, business stakeholders, technical teams, project managers, business analysts, IT staff, department leaders, and Help Desk personnel • Develop announcements, newsletters, FAQs, and other communications for system and process changes • Create end-user training materials, job aids, quick reference guides, and instructional documentation • Deliver instructor-led training sessions in person and virtually using Microsoft Teams or similar platforms • Coordinate training schedules, maintain attendance records, and evaluate training effectiveness • Create and maintain knowledge base articles and Help Desk documentation • Record software demonstrations, process walkthroughs, and instructional videos • Publish instructional videos and training content through the organization's YouTube channel and other knowledge repositories • Keep documentation current following system updates or process changes • Participate in project meetings and support continuous improvement of change and project management practices, processes, and templates

🎯 Requirements

• Two to four years of experience supporting organizational change, training, communications, project coordination, or a related field • Experience supporting IT implementations or business process improvements preferred • Experience creating instructional content or facilitating training highly desirable • Experience coordinating or supporting projects preferred • Understanding of organizational change management principles; Prosci knowledge is a plus • Knowledge of basic project management principles and practices • Excellent written and verbal communication skills • Strong presentation and facilitation abilities • Ability to create engaging documentation and training materials • Experience recording instructional videos and creating digital learning content • Proficiency with Microsoft 365 applications, including Teams, SharePoint, PowerPoint, Word, Forms, and Excel • Experience using YouTube to publish instructional videos • Familiarity with Camtasia, ScreenPal, or similar screen-recording software • Experience using knowledge management or Help Desk platforms such as ServiceNow, Freshservice, Jira Service Management, or Zendesk preferred • Strong organizational, planning, and project coordination skills • Ability to manage multiple priorities in a fast-paced environment • Excellent interpersonal and customer service skills • Bachelor's degree in Business, Communications, Information Technology, Education, Organizational Development, or a related field preferred • Change Management certification or willingness to obtain certification • Experience with Learning Management Systems (LMS) • Familiarity with Agile and Waterfall methodologies