Senior Client Manager

Job not on LinkedIn

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🏄 California – Remote

🏄 California – Remote

💵 $105k - $130k / year

⏰ Full Time

🟠 Senior

🤝 Client Partner

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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UpMetrics

WebsiteLinkedInAll Job Openings

11 - 50 employees

☁️ SaaS

🤝 B2B

🤝 Non-profit

SaaS • B2B • Non-profit

UpMetrics is a platform that provides impact measurement software designed to help organizations define, measure, and accelerate their social impact. This service supports grantmakers, impact investors, nonprofits, and for-profit organizations by offering tools to create impact frameworks, collect and analyze data, and leverage insights to boost funding and enhance impact. The platform encourages collaboration among peers, facilitating connections between funders and change-makers to optimize resource allocation for meaningful social change. UpMetrics provides a community-centered approach, offering services like an impact framework builder, themed templates, and dashboards to visualize data progress. Their mission is to empower teams with purpose-built technology to redefine how funding is distributed to impactful organizations.

📋 Description

• Manage a portfolio of mission-driven clients from onboarding through long-term success on the UpMetrics platform • Build relationships with client teams, decision makers, influencers, contacts, and nonprofit partners • Advise foundation and nonprofit partners on impact goals, data collection, metrics, KPI measurement, data best practices, and impact storytelling • Manage client revenue, including renewals, expansions, and referrals • Lead success planning and quarterly business reviews, tracking goals and identifying opportunities to deepen value realization • Develop deep product knowledge and drive successful client experiences across verticals • Lead client onboarding and facilitate sessions to define goals and data collection strategies • Address blockers and balance strategic and detail-oriented project management • Ensure platform implementation and integration into clients’ decision-making processes • Manage competing priorities and provide sustainable support using organizational tools • Represent the customer internally to influence the product roadmap • Communicate the impact of new features and innovations to clients to boost engagement • Build knowledge of clients’ work and challenges • Build client community and facilitate sector introductions • Use Salesforce, Slack, and Asana for communication and collaboration

🎯 Requirements

• Previous experience in client-facing roles (strategic partnerships, consulting, professional services, customer success management, or account management) • Experience in the impact sector (Foundations, Impact Investors, CSR, Nonprofits, EdTech or related) • Demonstrated ability to build strong relationships with diverse stakeholders at all levels • Excellent project management and communication skills • Quick learner, able to fully grasp high-level concepts as well as technological details • Adaptable, execution-oriented, and comfortable with ambiguity • Readiness to help test and improve team processes • Highly self-motivated and able to own multiple projects in a fast-paced remote environment • Bachelor’s degree or higher in a related field • Applicants must be authorized to work in the United States • UpMetrics is unable to sponsor or take over sponsorship of employment visas at this time

🏖️ Benefits

• Variable compensation • Equity incentive plan • 70% employer paid health insurance for employees and family • Dental and vision insurance • Fully paid Life and Accidental Death & Dismemberment insurance • Fully paid Short- and Long-term Disability insurance • Unlimited time off policy • Paid holidays • Monthly Wellness Fridays • Paid parental leave policy, eligible after one year of employment • FSA plan • Lifestyle spending account (LSA) for eligible professional development, wellness, and mental health expenses • Employee Assistance Program via The Hartford • 401K plan • Remote work equipment • Annual company retreat • Quarterly virtual company events • Outstanding team and meaningful work