Senior Engineering Manager, Borrower Experience

🔥 7 hours ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

💵 $195.3k - $270.4k / year

⏰ Full Time

🟠 Senior

👮‍♀️ Software Engineering Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Upstart

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🚘 Automotive

💼 Consulting

🏥 Healthcare

Automotive • Consulting • Healthcare

Upstart is a leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. The company focuses on revolutionizing lending and credit risk evaluation by leveraging its AI marketplace, which allows for higher approval rates and lower loss rates for Upstart-powered banks and credit unions. Recently, Upstart has expanded its offerings to include automobile refinancing. With a mission to enable effortless credit based on true risk, Upstart is also known for its digital-first lending experience and holds a significant position in the financial services sector.

📋 Description

• Lead, coach, and grow a team of fullstack engineers delivering borrower-facing web and mobile experiences • Own technical execution across user interfaces, backend services, APIs, and servicing systems • Partner with Product and Design to improve the Funded Borrower Dashboard, payment journeys, and AI-powered support experiences • Define and execute multi-quarter technical strategy for borrower experience and Servicing priorities • Guide architecture decisions and modernization efforts to improve reliability, observability, maintainability, and development speed • Collaborate with cross-functional partners to simplify borrower needs and regulatory requirements into accessible product experiences • Build a culture of ownership, product quality, experimentation, and operational excellence • Provide visibility into priorities, delivery risks, and trade-offs • Report to the Director of Engineering

🎯 Requirements

• 10–15 years of software engineering experience, including 4–7 years in engineering management • Experience leading fullstack engineering teams building and operating customer-facing products • Strong technical depth across frontend architecture, backend services, APIs, distributed systems, and system design • Ability to partner with Product and Design to deliver intuitive user experiences and measurable business outcomes • Experience leading teams in regulated domains such as fintech, payments, or lending • Experience defining and delivering complex technical strategies while balancing product delivery with architectural improvements • Track record of hiring, coaching, and developing high-performing engineers • Excellent communication and cross-functional collaboration skills • Availability to work in East/West Coast time zones • For Canada-based roles, ability to work outside Quebec

🏖️ Benefits

• Competitive compensation, including base pay, bonus opportunities, and annual equity grants that vest quarterly • 401(k) or Group Retirement Savings Plan with a company match of $2 for every $1 contributed, up to $15,000 annually • Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees (US only) • Comprehensive health coverage, including medical, dental, vision, and wellness resources for US; supplemental health coverage for Canada • Health Savings Account contributions for eligible plans (US only) • Life insurance and disability coverage • Paid time off, sick leave, and company holidays • Paid family and parental leave • Family-centered fertility, parenthood, and caregiving benefits • Employee Assistance Program offering mental health support and life-centered resources • Financial planning tools and financial concierge service (US only) • Annual wellness allowance • Annual productivity allowance for relevant tools and resources • Team events, all-company updates, and employee resource groups • Catered lunches and fully stocked micro-kitchens at offices in the Bay Area, Austin, Columbus, and New York City

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