Account Executive

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Vitu

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

🚘 Automotive

🔌 API

☁️ SaaS

💰 Series unknown on 2015-02

Automotive • API • SaaS

Vitu is a technology company that provides end-to-end, digital vehicle lifecycle solutions connecting lenders, dealers, remarketers, consumers and government jurisdictions. Its platform and APIs power 50-state title and registration processing, electronic titling (e-titling) and the National Title Exchange (NTX), accelerated title and payoff workflows for dealers and lenders, electronic lien & title (ELT), digital signatures, VIN/NMVTIS reporting and secure payment solutions for jurisdictions. Vitu also offers fleet registration compliance, lender CMS products for title and payoff management, repossession workflows, compliance training, and developer APIs; the company is SOC 1 Type II audited and an approved NMVTIS data provider.

📋 Description

• Build and maintain strong professional relationships with Vitu clients, including dealership Principals, GMs, GSMs, Finance, Corporate Controllers, and Title Clerks • Act as client advocate for all products and services • Provide training, consultation, and support on state vehicle titling and registration regulations and practices • Deliver white-glove customer service to dealers • Respond promptly to phone calls and emails • Resolve and troubleshoot problems • Proactively identify and communicate client needs • Arrive on time for scheduled appointments • Escalate and report issues with ownership and follow-up • Provide ongoing training as needed • Provide backup phone coverage during business hours and rotational after-hours support • Perform proactive reporting and issue analysis • Complete end-of-month financial reporting • Conduct monthly volume reviews • Review and act on utilization dashboards • Ensure state compliance • Manage administrative duties delegated by AR DFA • Travel up to 150 miles, 4–5 days per week

🎯 Requirements

• Must reside in Arkansas • DFA or dealership title and registration experience • Excellent communication, retention, and training skills • Troubleshooting and problem-solving skills • Strong writing skills and attention to detail • Familiarity with various DMS systems used by Vitu clients • Clean driving record and current state driver’s license required • Knowledge of state regulations pertaining to registration processing • Experience configuring Chrome and Firefox settings • Ability to use Microsoft Word, Excel, and Google Suite • Ability to communicate effectively with high-level executives • Ability to work independently with limited supervision • Positive attitude • Account management in a business-to-business environment preferred

🏖️ Benefits

• Company-provided vehicle • Healthcare coverage for employee and family, including Medical, Dental & Vision • Health Savings Account (HSA) • Flexible Spending Accounts (FSA) • Generous PTO • Pet Insurance • Retirement Planning • ID Theft Insurance • Life and Disability Insurance • Commuter Benefits • Accident & Hospital Insurance • Critical Illness Insurance • Tuition Reimbursement • Inclusive, collaborative employee-first culture • Opportunities to grow and contribute