AWS Connect Developer

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Volantsoft Inc

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2012

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Volantsoft Inc is a Texas-based IT consulting firm founded in 2012 that delivers enterprise-grade technology solutions to commercial and government clients. The company specializes in enterprise application development and integration, cloud modernization, AI-driven solutions (including chatbots and conversational AI), mobility, quality assurance, and secure, compliant government IT services. Volantsoft focuses on accelerating digital transformation, automation, and scalable, secure architectures to drive measurable business outcomes.

📋 Description

• Design, configure, and optimize Amazon Connect contact flows for voice, chat, SMS, and omni-channel interactions. • Develop Node.js-based Lambda functions and backend services to extend Amazon Connect functionality. • Build and maintain integrations between Amazon Connect and CRMs, including Zoho CRM, Salesforce, ServiceNow, and Zendesk. • Enable bi-directional data flows for customer data synchronization, ticket creation, and case management. • Implement real-time event streaming and reporting pipelines using Kinesis, DynamoDB, Athena, and S3. • Leverage AWS AI/ML services to enhance IVR and chatbot automation. • Collaborate with business teams to automate workflows in Zoho and other third-party tools. • Ensure data security, access controls, and compliance through IAM roles, encryption, and monitoring. • Troubleshoot issues, optimize integrations, and deliver continuous improvements.

🎯 Requirements

• 10+ years of software development experience, including 5+ years in Amazon Connect development. • Strong Node.js development skills for backend services, APIs, and integrations. • Hands-on experience with Amazon Connect contact flows, queues, routing profiles, and reporting. • Proven experience integrating Amazon Connect with Zoho CRM or other CRMs such as Salesforce and ServiceNow. • Familiarity with REST/GraphQL APIs, webhooks, and OAuth-based integrations. • Solid understanding of IAM security, role-based access, and compliance requirements. • Experience with Amazon Lex, Polly, and Transcribe for conversational AI preferred. • Knowledge of the Zoho ecosystem, including CRM, Desk, Campaigns, and Zoho PhoneBridge API preferred. • Background in contact center technologies such as Avaya, Genesys, or Twilio preferred.