Business Analyst, Wireless

Job not on LinkedIn

🔥 2 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Windstream

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2006

📡 Telecommunications

👥 B2C

Telecommunications • B2C

Windstream is a U. S. internet and telecommunications provider that offers residential fiber broadband, whole‑home Wi‑Fi, TV and phone services under the Kinetic brand. The company markets multiple fiber speed tiers (from entry-level to multi‑gig), professional installation and equipment (eero Wi‑Fi gateways), bundles with wireless and streaming partners, and emphasizes 100% fiber coverage in supported areas, high network reliability, and 24/7 customer support.

📋 Description

• Analyze customer-related business activity and coordinate internal teams to support operational execution, issue resolution, and service performance for assigned wireless customers • Partner with Sales, Customer Account Management, Service Management, and other teams to evaluate requests and support planning • Review billing inquiries, service requests, customer concerns, and other business matters requiring analysis and follow-through • Track operational issues, support Root Cause Analysis reviews, and help prepare business reviews and executive discussions • Develop and maintain understanding of customer contracts, service orders, network architecture, business objectives, and service requirements • Maintain visibility into customer-served locations, service configurations, and key service requirements using internal systems and tools • Coordinate assessment of Network-to-Network Interface capacity needs and customer-related augmentations • Collaborate on Mobile Switching Center connectivity, collocation requirements, diversity initiatives, and infrastructure dependencies • Identify trends, cost impacts, service dependencies, and operational efficiency opportunities • Monitor order activity, identify blockers, and support timely delivery of contracted services • Provide internal reporting, business insights, and analysis for leadership • Monitor contractual commitments and customer-specific requirements for compliance and readiness • Facilitate review of credits, exceptions, special requirements, and non-standard service situations • Support continuous improvement in operational performance, service delivery, process efficiency, and cross-functional coordination • Serve as internal business lead for assigned wireless accounts and align cross-functional stakeholders • Escalate business risks and operational concerns and help drive cross-functional resolution • Perform related duties and special projects assigned by the Head of Service Management

🎯 Requirements

• Tier 1 mobile network carrier and cell site backhaul experience • Bachelor’s degree in business, telecommunications, Information Systems, engineering, or related field; equivalent industry experience may be considered in lieu of a degree • Minimum 5 years of experience in telecommunications, wireless, wholesale, customer account management, service management, operations, sales support, service delivery, or related customer-facing roles • Experience working with wireless carriers such as Verizon, AT&T, or T-Mobile preferred • Working knowledge of telecommunications networks, fiber-based services, Ethernet, transport services, and wireless backhaul solutions • Experience managing customer relationships and coordinating activities across multiple internal organizations • Experience reviewing and interpreting customer contracts, service orders, and business agreements • Strong analytical and problem-solving skills • Experience supporting customer business reviews, executive presentations, and customer-facing meetings • Strong organizational skills and ability to manage multiple priorities and projects simultaneously • Excellent verbal and written communication skills for communicating with customers, executives, and technical teams • Proficiency with Microsoft Office Suite, including Excel, PowerPoint, Outlook, and Word • Experience supporting large enterprise or wireless carrier customers • Knowledge of wireless network architecture, cell site backhaul, fiber infrastructure, and telecommunications service delivery processes • Experience with customer lifecycle management, customer retention initiatives, and revenue growth strategies • Project management experience or certification is a plus

🏖️ Benefits

• Starting compensation range of $76,100 to $99,900 • Compensation approach designed to be fair and competitive • Pay based on experience, skills, education, and location • Remote/virtual work arrangement