Lead Developer – Mid Office Team

Job not on LinkedIn

🕒 Yesterday

🔔 Pennsylvania – Remote

infoinfo

💵 $80k - $100k / year

⏰ Full Time

🟠 Senior

🖥 Software Engineer

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Logo of World Travel

World Travel

51 - 200 employees

Founded 1959

💼 Consulting

🏨 Hospitality

📦 Logistics

Consulting • Hospitality • Logistics

World Travel is a family-owned travel agency founded in 1959 that provides corporate travel management, vacation planning, and group and event travel services. They offer high-touch and technology-enabled solutions for businesses of all sizes, including designated account teams, 24/7 traveler support, negotiated rates, and expertise in meetings, events, group air services, film & TV and sports travel. For leisure clients they provide personalized travel advisor services for vacations, cruises, honeymoons, destination weddings, family reunions, and special interest trips. The company emphasizes customer service, long-term relationships, and a mix of in-person support and digital traveler tools.

📋 Description

• Lead, mentor, and provide day-to-day guidance to the Mid-Office Development Team • Conduct regular team huddles and status meetings to identify roadblocks, communicate priorities, and set expectations • Review team deliverables and provide constructive feedback to ensure quality and consistency • Promote collaboration, accountability, and continuous improvement within the team • Partner with internal stakeholders to gather, clarify, and document business requirements • Scope customer requests for quality-control programming and develop effective technical solutions • Analyze existing processes and systems to identify opportunities for optimization and automation • Recommend enhancements that improve operational efficiency and customer experience • Design, develop, test, document, and maintain mid-office programming solutions and routines • Create and enhance scalable, efficient, and reliable quality-control scripts and automated processes • Ensure code is thoroughly tested and integrated into existing environments • Provide technical support to internal and external customers • Participate in troubleshooting, issue resolution, and ongoing system improvements • Audit business processes and workflows for accuracy, compliance, and efficiency • Identify opportunities to streamline operations through technology and automation • Support continuous improvement initiatives across Travel Technology and Operations teams • Collaborate with Business Solutions, Information Technology, and Operations teams to design, develop, and support mid-office solutions that improve travel consultant productivity, reduce operational errors, and drive organizational efficiency

🎯 Requirements

• Bachelor's degree in Computer Science, Engineering, Information Systems, or equivalent combination of education and experience • Significant experience with GDSX COMPLEAT or a comparable travel industry mid-office quality-control platform • Experience working with multiple Global Distribution Systems (GDS) • Two or more years of experience in a Microsoft .NET development environment • Two or more years of experience with Microsoft SQL Server, preferably SQL Server 2012 or later • Two or more years of experience with Microsoft Access • Proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint • Strong leadership, coaching, and team development skills • Excellent analytical, problem-solving, and troubleshooting abilities • Strong written and verbal communication skills • Ability to manage multiple priorities in a fast-paced environment • Experience translating business requirements into technical solutions • Ability to work effectively with cross-functional teams and stakeholders • Ability to remain seated and work at a computer for extended periods • Preferred: three or more years of experience in business operations or information technology within the hospitality or travel industry • Preferred: corporate travel management or travel agency experience • Preferred: experience as a project manager • Preferred: experience with SAP BusinessObjects • Preferred: experience as a travel reservationist or travel agent

🏖️ Benefits

• Salaried full-time employment • Monday through Friday, 8:30 a.m. to 5:00 p.m. Eastern Time • On-call support availability as required • Occasional travel opportunities/requirements

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