10x Genomics
1001 - 5000 employees
Advancing human health requires a greater understanding of biology, and that understanding starts with the cell. We enable researchers to drive exponential progress in oncology, immunology, neuroscience, and more with novel single cell, spatial, and in situ tools that have been cited in over 3,000 publications and continually improved by our dedicated scientific team. Our aim: to develop innovative instruments, reagents, and software that allow you to see your biological system at a resolution that matches its complexity.
Customer Service Specialist
🔥 0 minutes ago
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10x Genomics
1001 - 5000 employees
Advancing human health requires a greater understanding of biology, and that understanding starts with the cell. We enable researchers to drive exponential progress in oncology, immunology, neuroscience, and more with novel single cell, spatial, and in situ tools that have been cited in over 3,000 publications and continually improved by our dedicated scientific team. Our aim: to develop innovative instruments, reagents, and software that allow you to see your biological system at a resolution that matches its complexity.
📋 Description
• Process inbound purchase orders (direct and distributor) in ERP (Oracle) and CRM (Salesforce) • Validate PO accuracy against pricing, terms, and product configuration, and process orders within defined SLA • Manage order modifications, cancellations, and backlog or backorder communication • Support end-of-quarter (EOQ) volume surges with elevated responsiveness and availability • Initiate and track RMA (Return Merchandise Authorization) requests through resolution • Coordinate with 3PLs and logistics partners on shipment exceptions and delivery escalations • Keep customers and sales informed through the process • Enter and maintain customer master data (ship-to, bill-to, contact records) with accuracy • Support new customer onboarding and account setup in collaboration with Sales, Finance, and Legal • Partner with Sales to resolve pricing discrepancies, special terms, and account-level escalations • Liaise with Finance on credit holds, billing issues, and payment term questions • Collaborate with Operations, Supply Chain, and Product Management on product availability, new product introductions, and end of life
🎯 Requirements
• Previous experience of order management and customer service • Knowledge of ERP and CRM business systems (such as Oracle or Salesforce) • Very detail oriented • Good interpersonal skills • Ability to work independently whilst collaborating with others
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