Freelancer, Korean Player Support Agent

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Side

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2019

🛍️ eCommerce

🏪 Marketplace

🛒 Retail

eCommerce • Marketplace • Retail

Side is

📋 Description

• Providing customer support and technical issue resolution via email, chat, social media, and other online platforms. • To be able to handle multiple concurrent chat and email, outbound calls interactions while addressing frequent start and stops from emails, social media interactions, and other online platforms. • Identifying correcting and advising on technical issues in the customer’s computer, mobile app, and/or video game console. • Identifying trends in customer problems and provide clear feedback/inputs to the team members based on independent testing. • Escalating real-time issues to client/supervisor. • Translate Korean to English and vice versa. • Report and minutes writing in Korean and/or English

🎯 Requirements

• English (fluent), Korean (fluent, native) • Requires to work on weekends and public holidays with a fixed schedule. • Strong in both written and communicating in English and Korean - in order to liaise with Korean speaking associates • Ability to deliver excellent customer service quality utilizing soft skills • Able to understand games from a gamer’s perspective and give in-depth gaming and PC/console troubleshooting support • Ability to solve and analyze information accurately with appropriate speed and guidelines • Team player • Those with a strong interest in games are preferred but we do welcome fresh graduates or those without customer service experience and gaming experience

🏖️ Benefits

• Opportunities for promotion • Casual Environment (e.g. T-shirts) • Medical • Regular hours, Mondays - Fridays • 1 year contract