Senior Enterprise Solutions Manager

🕒 August 13

🇯🇵 Japan – Remote

⏰ Full Time

🟠 Senior

💻 Solutions Engineer

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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11:11 Systems

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2020

🤝 B2B

🔒 Cybersecurity

🏢 Enterprise

💰 Private equity on 2021-10

B2B • Cybersecurity • Enterprise

11:11 Systems is a provider of a resilient cloud platform and managed IT services focused on helping organizations modernize, protect, and manage their infrastructure. They offer managed public and private cloud, high-performance object storage, backup (including Veeam and Cohesity), disaster recovery as a service (DRaaS), and a suite of security services such as continuous risk scanning, managed detection and response (MDR), managed SIEM, and EDR. They also provide networking solutions (SD‑WAN, SASE, managed connectivity), consulting, and a Cloud Console for centralized management, targeting enterprise and professional customers.

📋 Description

• Lead and manage technical service delivery on large and complex accounts • Direct the design, implementation, and lifecycle management of 11:11 Systems’ solutions • Lead a support team of subject matter experts across platforms, operating systems, storage, and network technologies • Provide strategic business and technology support and counsel across customers’ production and recovery environments • Document customers’ current and desired states, business goals, challenges, capabilities, and IT investments • Provide technical and strategic direction from initial solution design through steady state • Serve as the single point of ownership for technology solutions and coordinate global resources • Implement and manage governance practices for change, incident, request, event, problem, and vendor management • Develop customer relationships and act as a trusted advisor • Direct lifecycle management activities and maintain technical documentation, recovery configurations, dependency maps, run books, procedures, patching schedules, architecture documents, recovery plans, and contract changes • Develop recovery strategies to meet customer RTO/RPO and conduct periodic recoverability testing • Manage service and relationship risks and mitigate them • Support contract renewals by documenting and articulating customer value • Lead engineering efforts to develop new capabilities and ensure timely delivery and documentation • Identify sales opportunities and collaborate with Account Executives to grow revenue • Process customer self-service sales requests when needed • Drive service management disciplines to meet or exceed SLA targets • Develop and lead Monthly Service Reviews, Quarterly Business Reviews, and other strategic client meetings • Introduce innovative ideas to grow the business • Support escalations and team-level initiatives • Create best practices to help peers and the department achieve business outcomes • Mentor new team members and help others understand processes and procedures • Handle company data in accordance with data-handling agreements, procedures, and policies • Review and follow company policies, data privacy practices, compliance training, and policy acknowledgements • Perform additional duties as assigned

🎯 Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related field • 15+ years of professional IT experience • At least 5 years of demonstrated experience related to an enterprise-focused TAM role and solution architecture • 8+ years of customer-facing service delivery experience within complex environments • At least one professional certification, such as ITILv3, TOGAF, or PRINCE2, or equivalent demonstrable skills and experience • Functional knowledge of Windows Server virtualization, including VMware and Hyper-V • Knowledge of networking, including routing and switching, security, and firewalls • Knowledge of storage and backup services/administration • Database knowledge, including data models and data flows in complex multitier database and application environments • Unix/Linux knowledge • Knowledge of BCP and DR scenarios/solutions • Advanced knowledge of multi-tier application architecture design • Working knowledge of DR principles and practices • Knowledge of public and private cloud • Excellent written skills for technical architecture, best-practice, and white-paper documents • Demonstrated ability to deliver improvements in problematic customer engagements • Strong interpersonal, customer service, and communication skills • Bilingual fluency in Japanese and English required • Problem-solving skills to resolve technical issues • Ability to train customers to use systems and software • Must be legally eligible to work in the assigned country without visa sponsorship

🏖️ Benefits

• Technology certifications preferred, such as MCSE, CCIE, RHCE, VCP, CCDP, Cloud etc. • Professional development through mentoring, training, and participation in team initiatives • Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions