Mandarin / English Customer Support Agent

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5CA

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1998

🤝 B2B

🎮 Gaming

B2B • Gaming

5CA is a customer experience (CX) and technical support outsourcing company that provides multilingual, remote customer and player support services — with a strong focus on the gaming industry. The company emphasizes a fully remote workforce (100% work-from-home since 2005), supports major gaming clients for 20+ years, and hires roles such as Gaming Support Agent, Customer Support Agent, and Tech Support Agent across many countries and languages.

📋 Description

• As a Customer Support Agent at 5CA, you'll provide customer service for multinational Consumer electronics and E-commerce companies as part of a large international team. • You'll be on the front line talking to customers via email, live chat, social media, and phone. • You'll be responsible for calmly troubleshooting their issues and helping them out when they need it the most. • You'll also undergo assisted training to help you develop and improve your skills to provide the best customer support for our clients and their customers.

🎯 Requirements

• You speak Mandarin at an advanced level (minimum C1) and English at an Intermediate level (B2 minimum). • You are located in Malaysia. • You are interested in E-commerce, consumer electronics, and customer satisfaction. • You are always open to working with new technologies and products. • You are a fast learner, take the initiative and excel at troubleshooting. • You have a dedicated quiet workspace located within your residence. • (Optional) Experience in a Customer service environment is a plus.

🏖️ Benefits

• The flexibility to work 100% remotely with no wasted commute time and travel costs • A position at a fast-paced international company with ambitious gaming, e-commerce, and tech clients • A casual, diverse, and inclusive culture with people from 80+ countries, speaking 25+ languages - where we celebrate everyone's uniqueness • Innovative digital tools and comprehensive training, with access to our library of online training courses • Various learning and career development initiatives throughout the year • Fun employee engagement activities and participation in 5CA employee-lead communities such as 5CA Connect, Pride, 5CA Gamers, Women of 5CA, to name a few