Customer Support Agent – Mandarin/English

🕒 July 27

🇲🇾 Malaysia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 33%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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5CA

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1998

🤝 B2B

🎮 Gaming

B2B • Gaming

5CA is a customer experience (CX) and technical support outsourcing company that provides multilingual, remote customer and player support services — with a strong focus on the gaming industry. The company emphasizes a fully remote workforce (100% work-from-home since 2005), supports major gaming clients for 20+ years, and hires roles such as Gaming Support Agent, Customer Support Agent, and Tech Support Agent across many countries and languages.

📋 Description

• Provide customer service for multinational consumer electronics and e-commerce companies • Communicate with customers via email, live chat, social media, and phone • Troubleshoot customer issues calmly and provide assistance when needed • Undergo assisted training to develop and improve customer support skills • Work as part of a large international team

🎯 Requirements

• Mandarin at an advanced level (minimum C1) • English at an Intermediate level (B2 minimum) • Located in Malaysia • Interest in E-commerce, consumer electronics, and customer satisfaction • Openness to working with new technologies and products • Fast learner who takes initiative and excels at troubleshooting • Dedicated quiet workspace within the residence • (Optional) Experience in a Customer service environment is a plus • Minimum internet speed of 15 Mb/s download and 15 Mb/s upload with international latency <120 ms • Minimum 8 GB RAM • Windows 11 (all editions except Windows S Mode), or macOS 13.0 or newer • Intel Core i5-8260U or better • Integrated graphics card • Smartphone usable for two-factor authentication running Android 10.0 or newer, or Apple iOS 16.0 or newer

🏖️ Benefits

• The flexibility to work 100% remotely with no wasted commute time and travel costs • A position at a fast-paced international company with ambitious gaming, e-commerce, and tech clients • A casual, diverse, and inclusive culture with people from 80+ countries, speaking 25+ languages • Innovative digital tools and comprehensive training, with access to our library of online training courses • Various learning and career development initiatives throughout the year • Fun employee engagement activities and participation in 5CA employee-led communities such as 5CA Connect, Pride, 5CA Gamers, Women of 5CA