IT Support Analyst - FTC

April 21

Acacium Group

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We are a leading global healthcare delivery partner$1. .$1

Recruitment • Staffing • Workforce • Healthcare • Social care

5001 - 10000

Description

• Work with the Application Support team, making and aiding the resolution of incidents, and collaborate as a subject matter expert with internal stakeholders • Collaborate with wider teams and partner to translate user stories into technical outcomes, including developing, testing, and delivering changes in line with business requirements • Assist in delivering roadmap items for regular releases, maintaining JIRA boards and contributing to SCRUM ceremonies • Help to manage high volume tickets, using troubleshooting and root cause analysis to resolve problems • Assist with access control audit processes • Aid in the preparation of test plans for new software releases, conducting E2E/Regression testing on new releases & functionality and update findings • Assist the coordination of User Acceptance Testing

Requirements

• Experience managing a CRM application / suite of applications • Proven experience providing either application or service desk support • Working experience using Confluence and JIRA •In-depth knowledge and understanding of Agile methodologies • Demonstrated understanding of IT Service Management (ITSM) principles

Benefits

• Flexible working model with opportunities to work from home • Annual performance bonus scheme • Workplace pension scheme • Gym Flex – discounted gym memberships UK wide • Discounted Tastecard membership • Reward Portal, offering discounts on shops, restaurants, and bars • Cycle to Work scheme • Health Assessments and Dental Insurance • Life Assurance and Critical Illness Cover