Monitoring Support Engineer

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accesa.eu

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2003

💼 Consulting

🏭 Manufacturing

🏥 Healthcare

Consulting • Manufacturing • Healthcare

Accesa is a leading technology company that has been a trusted IT partner since 2004. Specializing in custom software development, application modernization, cloud solutions, data analytics, AI, and cybersecurity, Accesa helps businesses across diverse industries including retail, manufacturing, and finance. The company is known for its customer-centric approach, providing tailored solutions that drive innovation and growth for its clients. With a focus on digital transformation, Accesa builds strong, flexible, and collaborative partnerships, ensuring high-quality service delivery and customer satisfaction. Their services span intelligent workplace solutions, business hyperautomation, and comprehensive managed operations, making Accesa a reliable choice for future-ready organizations.

📋 Description

• Proactively monitor distributed systems using Nagios, Check MK, Zabbix, and Grafana • Check the availability and performance of servers and applications • Categorise, prioritise, and escalate incidents and service requests using Jira Service Management / ServiceNow • Perform scheduled checks of operating systems, networks, databases, and cloud resources • Execute corrective actions to maintain service-level agreements • Coordinate communication between internal teams, external vendors, and AWS, Azure, and GCP cloud providers during critical events • Maintain accurate runbooks and dashboards for real-time platform-health and incident-trend visibility • Conduct root-cause analysis for recurring problems • Recommend automation and process improvements to increase service reliability

🎯 Requirements

• Very good communication skills and high attention to detail • Willingness to work a 24/7 rotating schedule, including day and night shifts • Ability to recognise problems and gather information to solve them • Ability to create and maintain accurate documentation • Strong analytical and problem-solving skills for complex issues • Proactive, collaborative, and active team-participation mindset • Focus on customer service, user experience, and organisational priorities • Ability to collaborate efficiently with multiple teams and stakeholders • Ability to stay organised, resilient under pressure, and open to change • Strong English language skills, written and spoken • Regular use of AI tools to improve productivity, automate or reduce repetitive work, support decision-making, and deliver higher-quality outcomes • Ability to use AI tools responsibly, structure effective prompts, validate outputs critically, understand limitations, and take ownership of final results • Basic ITIL awareness and operational knowledge is an advantage • German language is a plus

🏖️ Benefits

• Medical benefits • Gym support • Personalised fitness options • Team events • Healthy Habits Club • Flexible work-life dynamic • Mental wellbeing support • Social wellbeing and community activities • Hybrid-environment connection and engagement