Customer Service

Job not on LinkedIn

🕒 2 days ago

🇦🇺 Australia – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 17%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Access Offshoring

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🤝 B2B

🎯 Recruiter

B2B • Recruitment

Access Offshoring is a company that provides offshoring and remote staffing services to other businesses. Based on the company name and available website fragments, it appears to help firms source, onboard, and manage offshore talent (e. g. , remote employees or contractors) to support business operations. The company primarily operates as a service provider to other businesses rather than to consumers.

📋 Description

• Process customer invoices accurately and within one hour of receipt • Confirm required stock has been picked against each invoice and raise discrepancies with the relevant team • Monitor and identify out-of-stock products and advise affected customers • Provide suitable product substitution options • Coordinate with internal teams when orders are held pending incoming stock • Set up new customers on the online ordering platform and test customer logins • Communicate through Microsoft Teams and email to ensure customer service processes and requests are covered • Escalate customer questions, issues and exceptions to the appropriate team manager • Use the ERP system to locate stock availability, product descriptions, customer information and order history • Collaborate with team members to ensure accurate, timely and consistent customer service administration

🎯 Requirements

• Minimum 2 years' data entry experience • Strong computer skills and confidence learning and navigating business systems • Experience using Pronto or a similar ERP system is preferred • Strong written communication skills with the ability to communicate clearly and professionally • High level of attention to detail and commitment to accuracy • Strong time-management and organisational skills, with the ability to manage competing priorities • Collaborative team player who builds effective working relationships • Flexible and adaptable when priorities or customer requirements change • Calm and resilient when working under pressure • Strong accountability and ability to follow through on commitments • Open and transparent communicator who listens, asks questions and escalates issues appropriately • Trustworthy, respectful and professional approach when working with customers and colleagues

🏖️ Benefits

• Work from Home Allowance • HMO for you and a dependent • 20 Days Annual Leave AND 5 Days Sick Leave • Government Benefits and 13th Month Pay • Computer Equipment • Opportunities for growth • Competitive Salary • Complete work from home model / 100% work from home