Customer Success Associate

April 18

AcuityMD

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Accelerate access to medical technology.

11 - 50

Description

• Support the execution of initiatives that deliver results on key customer objectives and reenforce AcuityMD value • Lead efforts to drive AcuityMD adoption through new user training and continuing user education • Ensure high customer satisfaction by providing white glove service and building consultative relationships • Regularly monitor account health and adoption to find opportunities to help customers acquire maximum value from AcuityMD • Identify and illuminate customer success stories and examples of AcuityMD ROI • Collaborate with internal engineering, data, sales, and marketing teams to address customer needs

Requirements

• 2-3 years experience in Enterprise SaaS or Medical Technology Industry • You have deep experience in Customer Success for Enterprise SaaS or in the Medical Technology industry • You're able to develop close personal relationships with customers and colleagues through empathy • You are a patient and active listener • You're proactive and self-driven, and bring infectious energy and resiliency • You are an excellent verbal and written communicator (email & PPT) • You're highly organized with ability to multi-task and prioritize different assignments

Benefits

• Remote work: AcuityMD is committed to supporting full-remote flexibility for employees in the US. We provide a work-from-home stipend for all employees. • Unlimited vacation: Generous time off and flexible hours give you the freedom to do your best work. • Paid Health and Dental Plans: We offer 100% paid health and dental plans for all employees and 75% paid for our employees' dependents. • Home Office Stipend: $1000 to invest in remote office equipment and WiFi reimbursement. • Learning Budget: Reimbursements for relevant learning and up-skilling opportunities. • Optional Team Retreats: We meet in-person multiple times per year for co-working and social gatherings. • Parental Leave: 6-12 weeks of fully-paid, flexible parental leave. • Ground floor opportunity: Join a high growth startup, backed by world class investors across Enterprise SaaS and Medical Devices (Benchmark, Redpoint Ventures, and Ajax Health). • Competitive compensation with equity upside.