Solutions Consultant

March 16

Ada

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We make customer service extraordinary for everyone.

Machine Learning • Customer Happiness • Artificial Intelligence • Customer Support • Chatbots

201 - 500

Description

• Lead discovery sessions with customers and prospects to uncover requirements and challenges and identify opportunities in their businesses. • Deliver concise, compelling, value-based presentations (product demos, technical assessments, roadmaps etc.) to all levels of an organization, including C-suite (e.g. CTO, CMO). • Build custom product demonstrations and sandboxes that capture the long-term value of Ada’s Automation-First strategy. • Scope and design integrations into customers' existing technology stack. • Support pre-sales meeting quarterly revenue goals through closing new business. • Support customers through their implementation and going live with our product. • Support post-sales retaining and expanding existing client accounts by delivering quarterly business reviews and identifying upsell opportunities. • Drive adoption and utilization of the platform with a focus on increasing automated resolutions for existing customers. • Collaborate with Product Management, Engineering, and Marketing to continuously provide feedback and improve Ada’s products and marketing.

Requirements

• 2+ years of pre-sales engineering, and/or strategy/management/technology consulting experience. • Working knowledge of APIs and a common understanding of SaaS platforms (e.g. Shopify, Salesforce, Zendesk, Hubspot, etc.) • Excellent communication and presentation skills, with the ability to effectively explain technical concepts to non-technical audiences. • Strong relationship building skills as you will be required to maintain and develop technical champions across the table. • Experience building relationships with VP level stakeholders will be considered an asset. • Technically and analytically curious, where you demonstrate the ability to be a perpetual learner and love to make new discoveries and improve the status quo. • Is located in the United Kingdom and can support clients across EMEA and NORAM should it be required.

Benefits

• Competitive salary and generous stock option plan • Unlimited vacation • Wellness account • Extended health coverage • Dental/optical/travel insurance • Life insurance • Employee and family assistance plan • Flexible work schedule • Remote-first, In-person friendly work environment with WFH budget • Paid parental leave for Canadian and U.S. residents • Development opportunities