Staff Product Manager

February 3

Apply Now

Get a free AI resume review

Affirm

WebsiteLinkedInAll Job Openings

We’re excited to announce that Affirm is now a remote-first company$1. !$1

eCommerce • Payments • Installment Loans • Millennials • Financial Services

1001 - 5000

💰 Post-IPO Equity on 2021-01

Description

Understand Affirm users at a deep level -- what’s important to them, what are their constraints and challenges, their expectations with respect to repayments and collections, why they love Affirm, and what they wish we could do better Build self-service user experiences that significantly improve the repayments and collections experience Improve the contact channel journeys in partnership with cross-functional teams Drive customer comms strategy to proactively reach out to customers and improve their experience Be an expert on industry trends of consumer and utilize the knowledge to shape the roadmap Understand the levers to optimize the repayments and collections experience and utilize the available levers to delight the customers and increase their engagement Passion and drive to change consumer finance for the better Strong written and verbal communication skills with the ability to articulate customer problems and drive alignment with cross-functional teams and leadership An analytical metrics-based approach to identifying, sizing and solving problems Experience managing technical software products from kick-off to post-launch An experimentation mindset to come up with hypotheses, test them quickly and ship the features globally Excellent at identifying and prioritizing high impact initiatives A scrappy, get-things-done attitude to make your product and team successful whether that means writing a QA plan or investigating the root cause of a customer support ticket Prior experience working with ML models is preferred The ability to turn incomplete, conflicting, or ambiguous inputs into solid action plans Excellent at establishing cross-functional relationships, tapping into those relationships and drive consensus to make progress Very good at influencing leadership and cross-functional teams Familiarity with SQL and Excel for product analysis

Requirements

• Passion and drive to change consumer finance for the better • Strong written and verbal communication skills with the ability to articulate customer problems and drive alignment with cross-functional teams and leadership • An analytical metrics-based approach to identifying, sizing and solving problems • Experience managing technical software products from kick-off to post-launch • An experimentation mindset to come up with hypotheses, test them quickly and ship the features globally • Excellent at identifying and prioritizing high impact initiatives • A scrappy, get-things-done attitude to make your product and team successful whether that means writing a QA plan or investigating the root cause of a customer support ticket • Prior experience working with ML models is preferred • The ability to turn incomplete, conflicting, or ambiguous inputs into solid action plans • Excellent at establishing cross-functional relationships, tapping into those relationships and drive consensus to make progress • Very good at influencing leadership and cross-functional teams • Familiarity with SQL and Excel for product analysis

Benefits

• Flexible Spending Wallets for tech, food and lifestyle • Generous time off policies • Away Days - wellness days to take off work and recharge • Learning & Development programs • Parental leave • Robust health benefits • Employee Resource & Community Groups • Pay Grade - ESP31 • Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents • Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses • Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge • ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount