airSlate
Empowering anyone to create, innovate, automate, and digitally transform their workflows.
501 - 1000
đź’° $51.5M Series B on 2022-06
Customer Support Representative (2024S2R)
March 30
airSlate
Empowering anyone to create, innovate, automate, and digitally transform their workflows.
501 - 1000
đź’° $51.5M Series B on 2022-06
Description
• Resolve support issues via ticketing system, chat or phone • Manage issue tickets via Jira • Support customers with information and answers • Be front line of support for clients/customers • Manage incoming inquiries • Identify and assess customers' needs • Build trust through communication • Meet personal/team targets • Follow communication procedures and policies • Engage customers
Requirements
• Customer service driven • IT Support Specialist • Efficient, detail-oriented, great at prioritization • Excellent communicator • Work in US prime time • Monitor tickets/chats/calls queue • Help maintain key metrics • Provide excellent customer support • Work alongside other Support Specialists • Reporting to Support Manager
Benefits
• Customer Support Representative role • Opportunity to contribute to company's growth • Work with a passionate and ambitious team • Provide support to users and customers • Opportunity for personal/team targets • Engage customers and build relationships
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