Customer Support Specialist

🕒 March 28

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Aiwyn

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

☁️ SaaS

💳 Fintech

🤝 B2B

💰 $113M Venture Round - Aiwyn on 2024-12

SaaS • Fintech • B2B

Aiwyn is a software platform for accounting firms that combines payments automation, practice management, a client experience portal, and a core tax system into a single, integrated solution. It helps firms accelerate payments, automate invoicing and reconciliation, modernize practice operations (time tracking, billing, project and resource management), and centralize client interactions and tax workflows. Aiwyn focuses on B2B partnerships with accounting firms and integrates with the wider accounting technology ecosystem; it recently acquired QuickFee’s U. S. payments business to strengthen its payments capabilities.

📋 Description

• Provide expert technical support to customers via support ticket, live chat, and phone, troubleshooting software issues and ensuring a seamless user experience. • Assist in the setup, configuration, and optimization of our software for new and existing customers. • Collaborate closely with our development and product teams to identify, report, and resolve software bugs or feature requests. • Offer training and guidance to customers on best practices for using our software, via email, chat and virtual meetings. • Manage and prioritize support tickets, ensuring timely and accurate resolutions. • Contribute to the development of support documentation, FAQs, and knowledge base articles.

🎯 Requirements

• 1-2 years of experience in a technical support, customer support, or technical-adjacent role or completion of a technical bootcamp or equivalent training • Excellent problem-solving skills with a proactive approach to troubleshooting. • Strong communication skills, both written and verbal, with the ability to explain complex technical concepts to non-technical users. • Ability to adapt quickly and manage multiple tasks in a fast-paced, evolving environment. • Experience with structured query language (SQL) • Strong process-oriented mindset with a focus on continuous improvement and operational efficiency • Appreciation for data integrity, with a commitment to maintaining clean, accurate, and well-documented records by following established processes

🏖️ Benefits

• Adventure travel stipend - you receive a $1,000 travel reimbursement on your work anniversary each year. We encourage our team to recharge and explore the world beyond their home office walls. • Remote, work-from-anywhere culture • Flexible PTO • World Class health benefits - we believe in fostering flourishing teams by providing benefits that go beyond the usual standards - Health, vision, dental, HSA/FSA, and mental health support. • Stock options - every Full Time Employee has ownership in Aiwyn's future and success. • 401(k) matching