Customer Success Manager, Dutch Speaker

🔥 0 minutes ago

🇧🇪 Belgium – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Alan

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2016

🏥 Healthcare

🛡️ Insurance

⚕️ Healthcare Insurance

Healthcare • Insurance • Healthcare Insurance

Alan is a digital health insurance company offering a transparent and efficient health insurance experience. It distinguishes itself by providing fair prices, lightning-fast reimbursements, exceptional customer care, and easy administration through a 100% digital app. Alan boasts a +69 Net Promoter Score, indicating high member satisfaction, and aims to expand its successful model to Canada. With over 650,000 members and a streamlined administration process, Alan focuses on making health insurance simple and accessible. Their digital platform ensures members and administrators have a seamless experience, with quick claim reimbursements and transparent pricing policies. Alan is committed to redefining health insurance by being a preventer, insurer, and caregiver every day.

📋 Description

• Ensure health services deliver value to customers using B2B, B2C, and B2B2C assets • Maximize adoption of health services, customer satisfaction, and loyalty • Turn customers into brand ambassadors and generate incremental business through word of mouth • Onboard new administrators and provide advanced product education • Promote Alan products and services to drive adoption by employees and administrators • Handle administrators' incoming operational requests • Work alongside Key Account Managers during contract renewals • Identify and execute initiatives to engage Alan customers • Instill a customer-centric approach so clients achieve their goals through Alan • Act as the voice of customers toward product teams and drive changes in products and services • Collaborate on building team processes and documentation • Connect with other crews and communities at Alan • Help define and scale the CSM practice by writing the CSM playbook or becoming a topic referent • Build and maintain strong relationships with key stakeholders • Identify dissatisfaction signals and implement solutions • Support Key Account Managers during renewal season

🎯 Requirements

• Proven track record in customer success or account management (minimum 3 years) • Strong client-centric mindset with experience in delivering tailored solutions • Ability to communicate, present, and influence key stakeholders at all levels, including C-suite • Experience in leading cross-functional projects with Product, Sales, Engineering, and Data teams • Analytical and problem-solving skills, with the ability to create data-driven reports • Excellent communication skills in both Dutch and English • French is a strong plus • Ability to work independently and adapt quickly in a fast-paced environment • Genuine interest in health and wellbeing, with willingness to develop in-depth industry knowledge

🏖️ Benefits

• Generous equity packages complement your base salary • Amazing office space at our HQ in Paris • Sponsored co-working hubs in Ghent, Brussels or Antwerp • Full-remote experience with home office equipment sponsorship • Top of the range equipment: Macbook Pro, keyboard, laptop stand, monitor, and Bose noise-canceling headphones • Flexible vacation policy and flexible working hours • Extremely comprehensive health insurance - 100% for you and your children, 90-100% for partners depending on your country (permanent contracts only) • Green mobility budget (for Senior level Alaners) • Highly flexible Training policy, free books and budget to attend and speak at conferences if the opportunity arises • Dedicated coach from day one • Extended parental leave for all new parents