Customer Success Manager, EU time zone

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Career Hire5

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

💼 Consulting

🎯 Recruiter

📚 Education

Consulting • Recruitment • Education

Career Hire5 is a career coaching and recruitment services platform that helps job seekers secure interviews and job offers through tailored career roadmaps, resume and LinkedIn optimization, mock interviews, and onboarding support. The company focuses on placing candidates in US-based remote roles and provides training, interview coaching, and cultural adjustment advice for those relocating internationally. Hire5 also partners with employers and claims experience hiring remotely for many US companies, combining recruitment expertise with candidate-focused career development.

📋 Description

• Advise customers on initial product setup • Configure and launch automatic campaigns according to customer requirements • Organize project implementation according to the work plan • Identify customer needs and key performance indicators to improve • Track key-indicator dynamics and help clients achieve goals • Recommend optimal product usage and analyze product usage for new mechanics or approaches • Advise clients on technical product aspects • Formulate developer tasks for issues and incidents • Monitor technical tasks and bug fixes • Train client employees on platform capabilities • Conduct customer surveys and formulate feature requests • Monitor product-improvement implementation • Document client success stories • Communicate CSM best practices monthly • Analyze and optimize CSM work processes monthly • Train junior customer service managers and support specialists • Monitor project profitability, customer satisfaction, and engagement • Ensure consistent value delivery throughout the customer lifecycle

🎯 Requirements

• Fluent Russian; clients and internal training materials are in Russian • Able to work according to the EU time zone • Strong communication and relationship-building skills • High learning ability and genuine interest in technology and marketing • Basic understanding of marketing fundamentals, including funnels, conversions, and segmentation • Some IT-related knowledge beneficial, including understanding how APIs work • Comfortable working with data, metrics, and dashboards • Able to navigate and use AI tools such as ChatGPT and Claude to increase efficiency • Understanding of integrations, API basics, data mapping, and event-based triggers • Comfortable with segmentation logic, flows, and website personalization tools • Able to evaluate campaign performance using conversion rate, uplift, and retention metrics • Able to use analytics to inform CRM strategy and client recommendations • Confident using AI to identify trends and provide data-backed insights • Proactively evaluates client metrics and suggests growth opportunities and strategic next steps • Comfortable engaging decision-makers, presenting insights, handling objections, and negotiating scope • Builds trust-based relationships with stakeholders across different roles • Conversational or higher English is nice-to-have • Experience in customer support, account management, consulting, or marketing is nice-to-have • Familiarity with CRM, marketing tools, or automation platforms is nice-to-have • Experience using AI tools for analysis and efficiency is nice-to-have

🏖️ Benefits

• Structured onboarding • Extensive internal training materials • Long-term career and financial growth • Transparent growth model tied to the client portfolio managed • International, remote-first team • Distributed, product-driven environment