Key Account Manager, French Speaking

🔥 0 minutes ago

🇧🇪 Belgium – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Alan

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2016

🏥 Healthcare

🛡️ Insurance

⚕️ Healthcare Insurance

Healthcare • Insurance • Healthcare Insurance

Alan is a digital health insurance company offering a transparent and efficient health insurance experience. It distinguishes itself by providing fair prices, lightning-fast reimbursements, exceptional customer care, and easy administration through a 100% digital app. Alan boasts a +69 Net Promoter Score, indicating high member satisfaction, and aims to expand its successful model to Canada. With over 650,000 members and a streamlined administration process, Alan focuses on making health insurance simple and accessible. Their digital platform ensures members and administrators have a seamless experience, with quick claim reimbursements and transparent pricing policies. Alan is committed to redefining health insurance by being a preventer, insurer, and caregiver every day.

📋 Description

• Handle a portfolio of strategic accounts and flagship companies • Build and maintain strong customer relationships with key stakeholders • Identify customer needs and help clients achieve their goals through Alan • Proactively identify dissatisfaction signals and implement solutions • Ensure successful onboarding of new accounts • Promote Alan’s health partner positioning to drive employee and admin adoption • Analyze and present consumption reports through business reviews • Identify and execute initiatives to engage existing customers • Cross-sell and upsell Alan’s portfolio to address customer needs and pain points • Renegotiate contracts to provide customer value and sustainable profitability • Represent customer needs when collaborating with Product teams • Support new customer acquisition by promoting the Key Account Management program and partnering with Sales teams

🎯 Requirements

• At least 5 years of experience in a customer-facing role • Excellent track record of over-performance • Experience working with companies of more than 150 employees • Fluency in French and English; Dutch fluency is a plus • Strong negotiation and positive lobbying skills • Ability to build long-term relationships based on trust and transparency • Excellent analytical and problem-solving skills • Ability to create data-based reports • Great active listening skills and exceptional follow-up abilities • Growth mindset with a strong interest in the healthcare sector • Willingness to develop in-depth market understanding • Previous experience in Insurance or an industry linked to benefits is nice to have, not required • Candidate must be currently located or willing to relocate to Belgium

🏖️ Benefits

• Generous equity packages complement base salary • Amazing office space at HQ in Paris • Sponsored co-working hubs in Ghent, Brussels or Antwerp • Full-remote experience with home office equipment sponsorship • Top-of-the-range equipment: Macbook Pro, keyboard, laptop stand, monitor, and Bose noise-canceling headphones • Flexible vacation policy and flexible working hours • Extremely comprehensive health insurance, with 100% of the contribution covered by Alan for you and your family • Green mobility budget for Senior level Alaners • Highly flexible training policy, free books, and budget to attend and speak at conferences • Dedicated coach from day one • Extended parental leave for all new parents