Key Account Manager

🕒 May 27

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Alan

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2016

⚕️ Healthcare Insurance

💳 Fintech

☁️ SaaS

Healthcare Insurance • Fintech • SaaS

Alan is a digital health insurance company offering a transparent and efficient health insurance experience. It distinguishes itself by providing fair prices, lightning-fast reimbursements, exceptional customer care, and easy administration through a 100% digital app. Alan boasts a +69 Net Promoter Score, indicating high member satisfaction, and aims to expand its successful model to Canada. With over 650,000 members and a streamlined administration process, Alan focuses on making health insurance simple and accessible. Their digital platform ensures members and administrators have a seamless experience, with quick claim reimbursements and transparent pricing policies. Alan is committed to redefining health insurance by being a preventer, insurer, and caregiver every day.

📋 Description

• Manage a portfolio of strategic Public Sector accounts • Build and maintain strong customer relationships with key stakeholders, adopting a customer-centric approach to identify core needs and help our clients achieve their goals with Alan • Proactively detect early signs of dissatisfaction and implement solutions to address them • Ensure successful onboarding of new accounts and promote Alan’s health partner positioning to drive widespread adoption among employees and administrators • Analyze and present usage and consumption reports to customers through business reviews • Design and execute creative initiatives to increase engagement with existing customers • Renegotiate contracts to ensure excellent value for customers while maintaining sustainable profitability • Contribute to the development of our products and services by representing the voice of the customer in discussions with Product teams

🎯 Requirements

• Minimum of 6 years’ experience in a customer-facing role with regular interactions with C-level executives, preferably within the public sector • Full professional proficiency in French (excellent written and verbal communication) • At least an advanced level of English • Experience working with very large organizations and, potentially, with unions • Strong tact and empathy—qualities of effective negotiators • Proven ability in positive stakeholder lobbying and in building long-term relationships based on trust and transparency • Highly analytical, comfortable presenting in-depth data analysis to clients and solving complex problems • Excellent active listening skills and expertise in crafting effective follow-up communications • Growth mindset: ability to adapt to new trends and develop deep knowledge of the health insurance market • Currently based in, or willing to relocate to, Paris

🏖️ Benefits

• Competitive compensation. Generous equity packages complement your base salary. • Flexible office options. Outstanding office space at our Paris HQ or sponsored co-working hubs in Bordeaux, Marseille, Lyon, Annecy, Nantes, or Biarritz. • Best-in-class equipment: MacBook Pro, keyboard, laptop stand, monitor, and noise-cancelling headphones. • Flexible vacation policy and working hours. Organize your time as you prefer. • Comprehensive health insurance: very extensive coverage—100% for you and your children, 90–100% for partners depending on country* (permanent contracts only). • Commuter benefits, depending on country. • Learning & training opportunities. Flexible training budget, free books, and support to attend and speak at conferences when relevant. • Personal development through coaching. Every Alaner is paired with a dedicated coach from day one to maximize impact, foster engagement, and develop potential in line with Alan’s values. • Parental leave. Enhanced parental leave for all new parents.