Operations Coordinator

🕒 July 1

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Alan

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2016

⚕️ Healthcare Insurance

💳 Fintech

☁️ SaaS

Healthcare Insurance • Fintech • SaaS

Alan is a digital health insurance company offering a transparent and efficient health insurance experience. It distinguishes itself by providing fair prices, lightning-fast reimbursements, exceptional customer care, and easy administration through a 100% digital app. Alan boasts a +69 Net Promoter Score, indicating high member satisfaction, and aims to expand its successful model to Canada. With over 650,000 members and a streamlined administration process, Alan focuses on making health insurance simple and accessible. Their digital platform ensures members and administrators have a seamless experience, with quick claim reimbursements and transparent pricing policies. Alan is committed to redefining health insurance by being a preventer, insurer, and caregiver every day.

📋 Description

• Operations Coordinators (or 'Ops Runners') are at the heart of our run organization: they operate our processes daily while continuously improving them. • They work in pools of 3–7 runners, each collectively responsible for a specific scope — for example: • Alan Clinic / Therapy: Maintaining smooth relationships with psychologists, matching therapy supply and demand, managing onboarding, invoicing and booking. • Claims: Handling claims, monitoring external service providers, and ensuring a best-in-class experience for our members. • Fraud: Investigating suspicious claims, preventing fraudulent payments, and developing new prevention methods. • Set up: Ensuring seamless onboarding/offboarding of employees and billing for our customers.

🎯 Requirements

• 1 to 4 years of experience (internships and apprenticeships count!), from a variety of backgrounds: operations, customer support, account management, logistics, coordination, etc. • Passionate about delivering and optimizing high-quality operations; not afraid to get your hands dirty with technical processes. • A strong problem-solver and challenger with a "dig deep" mindset, driven by member and customer satisfaction. • Strong analytical skills and comfortable diving into data. • Highly organized with exceptional follow-up and a strong attention to detail. • Excellent written and verbal communication in both English and French. • Adaptable and flexible, able to adjust to changing situations. • Based in (or willing to relocate to) Paris. • Bonus: Experience in the insurance or healthcare industry is a plus!

🏖️ Benefits

• Fair rewards. Generous equity packages complement your base salary. • Flexible office. Excellent office space at our Paris HQ. • All the tools you need. Top-of-the-line equipment: MacBook Pro, keyboard, laptop stand, monitor, and Bose noise-cancelling headphones. • Flexible vacation and working hours. Organize your time the way you want. • Comprehensive health insurance. 100% covered for you and your children, 90–100% for partners depending on your country. • Personal growth through coaching. At Alan, coaching isn't just a perk — it's core to who we are. Every Alaner is paired with a dedicated coach from day one. • Parental leave. Extended parental leave for all new parents.