Senior Support Engineer

February 3

Alation

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Alation is the leader in enterprise #DataIntelligence solutions 📈 Helping orgs find, understand, and trust data 🧡

Data • Data Catalog • Machine Learning Data Catalog • Agile Data Governance • Information Stewardship

501 - 1000

💰 $123M Series E on 2022-11

Description

• Provide advanced-level technical support to Alation customers, partners, prospects, and other support engineers • Specialize in at least one of the support specialization areas and serve as SME for internal and external customers • Contribute to the Alation Support Knowledge Base by regularly authoring, editing and updating technical documentation such as KB articles, runbooks, community FAQs, product documentation, etc. • Facilitate internal and external technical enablement sessions • Build and utilize complex lab setups to replicate and resolve problems

Requirements

• CS degree and at least 8 years of experience as a support engineer providing enterprise software application support • Experience troubleshooting Linux and running shell commands • Experience with Relational Databases, such Oracle and Postgres. SQL is a must. • Ability to diagnose and debug applications written Java and/or Python • Experience with Web servers, such as Apache and Nginx • Experience with REST APIs • A big plus if you have experience in the following areas: - Postgres (DB internals) - JDBC drivers - Elasticsearch, NoSQL, MongoDB - Hadoop Ecosystem (Hive, HBase) - Cloud technologies and frameworks such as Kubernetes and Docker

Benefits

• Market-Leading Data Catalog Provider • High-growth, collaborative environment with diverse and inclusive teams • Continuous learning, enrichment and development opportunities • Competitive pay and health offerings • Flexible time off to relax and recharge and much, much more!