Support Engineer / Senior Support Engineer (Bengaluru)

November 16, 2023

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Demyst

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The Data Deployment Platform. Get out of the lab and into production with a single API to mobilize the world's data.

Credit Scoring • Analytics • Alternative Data • Big Data • Fraud

51 - 200

💰 Funding Round on 2021-07

Description

•Monitor, triage, and resolve alerts from production systems within defined service-level agreements. Cross-functionally collaborate with internal teams, clients, and external data vendors. Partner with the engineering team to resolve non-production issues. •Manage the incident and service request queue for employee and client requests to ensure that tickets raised by the customers are resolved within the service level agreements. •Provide desktop support related to computer hardware and software for Demyst’s workforce. •Administer and support SaaS applications used by Demyst’s workforce. •Improve the system alerting and reporting capabilities, along with automating business processes to further increase efficiency. •Technology onboarding and offboarding for the company's employees including provisioning and decommissioning laptops, and managing employee account privileges. •System policy, software updates, and software installation utilizing automation or mass deployment technology for Windows and macOS on laptops and AWS Workspace instances. •Create and update documentation for essential GSD processes and client/provider related information to improve response/resolution times. •Stay up-to-date with industry trends and emerging technologies . •Other duties as required

Requirements

•Experience supporting Apple products and operating systems •Experience administering and supporting common SaaS-based productivity tools •Working understanding of networking and basic information security concepts •Proficiency and experience with a scripting language such as Python •Knowledge of API (REST and SOAP), HTTP protocols, API Security, and best practices is a must •Knowledge of system validation process / Application Life Cycle Management •Familiarity with common data structures and languages, e.g., SQL, JSON, Elastic Search •Strong alignment with core organizational values

Benefits

•Operate at the forefront of the external data industry, and work with the largest industry players in an emerging field that is fueling growth and technological advancement globally •Have an outsized impact in a rapidly growing team, offering real autonomy and responsibility for client outcomes •Stretch yourself to help define and support something entirely new •Distributed team and culture, with fully flexible working hours and location •Collaborative, inclusive, and dynamic culture •Generous benefits and compensation plans •ESOP awards available for tenured staff •Join an established, and scaling data technology business •Transfer to US and Australia offices possible for top performers after two years