Account Manager, Surgical

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Alcon

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

💼 Consulting

🏭 Manufacturing

Healthcare • Consulting • Manufacturing

Alcon is a leading company in the field of eye care, committed to innovating life-changing vision products. Their mission is to help people see brilliantly, enhancing their quality of life. Alcon recently introduced the PRECISION7® contact lens, a revolutionary one-week replacement lens designed to provide clear vision and comfort. With a strong emphasis on research and development, Alcon is dedicated to advancing eye health globally.

📋 Description

• Represent Alcon in surgical accounts and execute account strategies. • Drive sales growth through strong customer relationships and serve as the main Alcon point of contact for assigned accounts. • Cover cataract consumables, including Custom Paks. • Oversee overall account management for surgical facilities across the territory. • Collaborate with Alcon sales roles to maximise penetration in major accounts. • Create equipment leads, service contracts, and manage tenders where needed. • Drive territory sales performance and own consumables sales and market share. • Develop and execute account plans for cataract-dominant and selected monofocal IOLs. • Derive customer insights and convert them into commercial execution. • Provide end-to-end support for cataract customers and coordinate specialist activities. • Map decision-making processes and stakeholders to inform business plans. • Build stakeholder relationships and represent Alcon. • Match Alcon products and services to customer and patient needs using a consultative sales approach. • Generate demand, negotiate contracts, prepare and negotiate customer quotes, and convert business from competitors through value-based selling. • Liaise with technical and clinical experts to implement product solutions. • Initiate and drive local customer-focused events. • Monitor and report competitor activities.

🎯 Requirements

• University degree qualification or equivalent. • 2–3 years of experience in medical devices and/or pharma within a surgical environment. • Deep knowledge of cataract procedures, equipment, consumables, and IOL offerings. • Sales experience in medical devices and/or pharma within a surgical environment. • Understanding of cataract consumables, equipment, diagnostics, and visualisation is a plus. • Ability to upgrade procedures through additional cataract consumables and Phaco accessories. • General understanding of surgical techniques, anatomy, physiology, pathology, and optics. • Ability to provide holistic solutions considering customer and non-clinical stakeholder needs and budgets. • Ability to use budget impact models and demonstrate value concepts. • Strong collaboration and coordination skills for quotations, lead generation, contracts, and tenders. • Excellent technical and interpersonal communication, presentation, and negotiation skills. • Strong problem-solving skills and business/selling acumen, including Value Based Selling. • Customer-oriented mindset and strong customer relationship management. • Territorial management skills and ability to work in a matrix organisation. • Flexibility, motivation, self-confidence, goal-oriented mindset, and strong drive. • Experience with CRM applications such as Salesforce is desired. • Full Australian work rights required.

🏖️ Benefits

• Competitive compensation package • Opportunities for career advancement • Collaborative and supportive team culture • Diversity and inclusion • Equality initiatives • Community giving-back initiatives • Wellbeing initiatives • Opportunities to contribute to cutting-edge advancements in eye health