Senior Service Manager

🔥 2 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟠 Senior

👔 Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Alight Solutions

WebsiteLinkedInAll Job Openings

10,000+ employees

🤝 B2B

🏥 Healthcare

☁️ SaaS

💰 $22.5M Post-IPO Secondary - Alight Solutions on 2023-08

B2B • Healthcare • SaaS

Alight Solutions is a leading benefits administration provider that delivers health, wealth, leave, and related HR point solutions for large organizations and their employees. The company helps manage benefits administration and human capital-related processes for enterprises, serving many of the world’s largest organizations and over 30 million people. Alight also emphasizes product and technology roles, corporate sustainability, total rewards, and a focus on transforming lives and organizations by maximizing health, financial and work wellbeing.

📋 Description

• Own overall team performance and ensure delivery of agreed client outcomes • Meet or exceed internal and client Service Level Agreements (SLAs) • Plan, execute, and monitor service delivery • Manage risks, escalations, and mitigation plans • Build a sustainable delivery model focused on quality, efficiency, and client satisfaction • Lead, coach, and develop team members • Lead operations and technology delivery, including work planning and management • Empower teams and monitor progress • Act as an escalation point for delivery risks • Define measurable success indicators • Build customer and client relationships • Plan resources and distribute workloads • Manage unplanned absenteeism • Ensure daily, weekly, and monthly deliverables are met • Lead daily huddles and conduct quality audits • Maintain updated SOPs and documentation • Provide signoff for error-free processing • Conduct one-on-one discussions and performance reviews • Provide coaching and mentoring • Manage engagement and development • Improve team performance through cost-effective quality improvement measures • Collaborate with peer managers and cross-functional teams for seamless client delivery

🎯 Requirements

• Any degree • Minimum 5 years of experience in US Pension / 401k Benefits Administration • Prior experience in a people management role • Strong people management and leadership capabilities • Proven experience in operations and/or technology delivery environments • Strong stakeholder and client management skills • Analytical and critical thinking • Accountability and ownership • Ability to plan, monitor, and optimize resources based on demand and business priorities • Strong analytical, problem solving, and decision-making skills • Effective communication and coaching skills • Willingness to work in flexible shifts as per business needs • Work authorization in the employing country without current or future visa sponsorship requirements • Successful completion of a background check, as applicable to the position • Prior experience with Alight / Wipro (Alight account) is an added advantage

🏖️ Benefits

• Comprehensive total rewards package • Health coverage options • Wellbeing and support programs • Retirement benefits • Vacation leave • Sick leave • Maternity leave • Paternity leave • Adoption leave • Continuing education and training • Voluntary benefit options • Reasonable accommodations for persons with disabilities during the hiring process