Administrative Assistant, Customer Service – Reserved for Candidates with Disabilities (PWD)

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Alloha Fibra

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

📡 Telecommunications

👥 B2C

🤝 B2B

Telecommunications • B2C • B2B

Alloha Fibra is a leading internet service provider in Brazil, boasting the fourth largest number of fiber optic subscribers in the country with 1. 6 million clients. They offer high-speed FTTH (Fiber to the Home) connections across all regions, serving both residential and business customers. The company aims to promote digital and social inclusion while ensuring high standards of quality and customer service through a diverse workforce of over 5,000 employees.

📋 Description

• Provide administrative support to Regional Customer Service Managers, ensuring agility and organization in day-to-day tasks. • Monitor operational indicators, consolidate information, and assist in preparing management reports. • Organize regional schedules, meetings, and events, tracking actions and their execution plans. • Support control of documents, contracts, requisitions, payments, and other administrative processes for the area. • Serve as a liaison between Regional Managers and support departments, ensuring efficient information flow and fulfillment of requests. • Perform administrative controls using spreadsheets and corporate systems, ensuring data is up to date and reliable. • Prepare presentations and supporting materials for meetings, performance reviews, and management forums. • Assist in monitoring quality, productivity, and customer experience indicators, contributing to the organization of regional information. • Coordinate travel requests, expense reporting, purchasing, and other administrative activities required to support managers. • Contribute to the standardization and continuous improvement of administrative processes within the Customer Service area.

🎯 Requirements

• Undergraduate degree in progress or completed in Administration, Management Processes, Business Management, or related fields. • Previous experience in administrative tasks, preferably in customer service, operations, or service areas. • Intermediate knowledge of Microsoft Office, with emphasis on Excel and PowerPoint. • Experience preparing reports, administrative controls, and monitoring indicators will be considered a plus. • Ability to handle multiple demands, prioritize tasks, and meet deadlines.

🏖️ Benefits

• Transportation allowance (Vale-Transporte) • Group life insurance • Meal or food allowance • Giga+ discount • Health insurance • Dental plan • Day off • TotalPass • Intranet learning platform • Giga Inclusion assistance • Pregnancy program – benefits card • Active partnerships with INATEL; OPEN ENGLISH; TOUR HOUSE; SAMSUNG; MOVIDA; YOUCAST-TELEMEDICINE offering exclusive discounts to Alloha employees • Pharmacy partnership (Golden Farma) – payroll deduction discount • Educational partnerships with colleges offering exclusive discounts to Alloha employees