Service Designer

April 12

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Amber Labs

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A data and technology obsessed specialist consultancy.

Digital • Data Engineering • Cloud • Analytics

51 - 200

Description

• Collaborate with clients to understand their requirements and translate them into comprehensive service designs. • Design service offerings to ensure accessibility, fulfillment, and support for end users. • Work in tandem with internal and external stakeholders to integrate services into disaggregated supply chains. • Employ a combination of agile and waterfall project delivery methods to meet project requirements. • Adhere to the Government Digital Service (GDS) standards for service design and delivery. • Utilize ITIL 3/4 best practices to enhance service delivery processes. • Leverage at least 5 years of experience in service design across diverse projects in both private and public sectors. • Demonstrate proficiency in IT Service Management (ITSM) and IT Operations Management (ITOM) operating models and tooling capabilities, with a focus on ServiceNow. • Conduct workflow mapping, process modeling, and process design in the back-office service delivery space.

Requirements

• Bachelor's degree in [relevant field] or equivalent practical experience. • Extensive experience (at least 5 years) in a Service Designer role, with exposure to various projects in both private and public sectors. • Proficiency in both agile and waterfall project delivery methodologies. • Strong understanding of ITIL 3/4 beyond foundational level. • Familiarity with Government Digital Service (GDS) standards for service design and delivery. • In-depth knowledge of IT Service Management (ITSM) and IT Operations Management (ITOM) operating models and tooling capabilities, with expertise in ServiceNow. • Proven experience in workflow mapping, process modeling, and process design within the back-office service delivery space. • Excellent communication skills and ability to collaborate effectively with cross-functional teams. • Strong problem-solving skills and ability to thrive in a fast-paced, dynamic environment.

Benefits

• Join a rapidly expanding startup where personal growth is a part of our DNA. • Benefit from a flexible work environment focused on deliverable outcomes. • Receive private medical insurance through Aviva. • Enjoy the benefits of a company pension plan through Nest. • 25 days of annual leave plus UK bank holidays. • Access Perkbox, a global employee rewards platform offering discounts, perks, and wellness resources. • Participate in a generous employee referral program. • A highly collaborative and collegial environment with opportunities for career advancement. • Be encouraged to take bold steps and embrace a mindset of experimentation. • Choose your preferred device, PC or Mac.