Account Manager

2 days ago

Angle Health

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Health Insurance For Startups

11 - 50

Description

• Manage the initiation of client and internal meetings, facilitate discussion, gathering of critical information with the client and producer, and timing of deliverables • Accountable for member group escalations of claims and eligibility • Create and maintain workstream project plans, status reporting, and documentation, including but not limited to decisions, risks, issues, and change control • Collaborate across workstreams understanding work interdependencies and the associated schedule implications • Utilize critical thinking to assess risks proactively, prioritize issues, and work based on impact • Communicate to stakeholders effectively and concisely • Creatively problem solve and identify process improvements always driving towards operational excellence • Prepare and present quarterly reports for business reviews

Requirements

• 3-5 years of experience in healthcare, insurance, digital health, employer benefits, and other related industries • Active producer license • Superior customer service and communication skills • Patient and professional demeanor when handling challenging clients • Analytical, creative, and compassionate approach to problem solving • Intellectual curiosity—surface level answers don't do it for you. You dive into the details and the data because you're not satisfied until you get to the root cause or attain a fundamental understanding of whatever it is you're working on • A strong and dedicated work ethic—someone who takes pride in the quality and output of their work • Growth mindset with a willingness to not only learn, but also teach, lead, and follow • An ability to operate autonomously and adapt in fast-changing environments • A passion for democratizing access to healthcare and disrupting the status quo • Experience with ZenDesk and Jira is a plus

Benefits

• 3-5 years of experience in healthcare, insurance, digital health, employer benefits, and other related industries • Superior customer service and communication skills • Active producer license