Customer Success Manager - Medical Imaging - SaMD - SG

February 22

annalise.ai

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Clinician-led artificial intelligence organisation, developing comprehensive decision-support AI in medical imaging.

radiology • medical imaging • software as a medical device • artificial intelligence • deep learning

11 - 50

Description

• This a fully remote role from Singapore. • The CSM role is responsible for ensuring our customers realize true value from their Annalise.ai portfolio of products, whilst simultaneously ensuring an exceptional Customer Experience. The CSM will use Annalise’s innovations and technologies to help achieve the customer’s goals and solve their needs - driving greater value across multiple domains including clinical, operational and financial. This multifaceted customer facing role will see you become a trusted advisor, partnering at times in the pre-sales phase and then providing ongoing engagement post-sales. The end result is increased product adoption, customer satisfaction and long-term retention.

Requirements

• Bachelors degree level education in Medical Imaging, Healthcare IT or equivalent. • Demonstrated understanding of clinical workflows in Radiology given prior experience working with Radiologists and other clinicians as well as leadership (Directors, C-suite) in a similar healthcare role. • Technical proficiency with medical imaging IT systems (i.e. PACS/RIS software, DICOM/HL7 standards). • Highly developed communication, negotiation and interpersonal skills. • Experience with survey tools, data analysis and reporting. • Results driven and collaborative team player, and • Willing to travel up to 25% of the time for the role as needed.

Benefits

• Do work that matters. We’re pioneering AI software that will help diagnose medical images and raise the standard of healthcare for millions of people every day. • Well-funded and global. annalise.ai has a global presence across APAC, EU and US regions. We’re backed by I-MED radiology and harrison.ai (raised Australia’s largest Series B of $129m in 2021). • Work with a bunch of awesome, genuine people who are passionate about what they do. • Flexible and remote-friendly working • Make an impact. You won’t be another ‘cog in the wheel’ here. We give full trust and autonomy for you to be heard, to work on big & complex projects – and to make a real difference. • Grow your career with us. We’re big believers in lifelong learning. You’ll be given a $1000 personal L&D budget, access to LinkedIn Learning, plus opportunities for internal mobility and leadership training to fast-track your career. • Generous parental support including 16 weeks gender-neutral paid parental leave and $10,000 support for egg or sperm freezing. • Do your best work and have fun doing it with unlimited well-being leave, monthly meditations, inclusive team events, and lots more!