Customer Success Junior ML Engineer, Onboarding Specialist

June 15, 2023

Arize AI

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Arize AI is a machine learning observability platform for ML practitioners to detect and troubleshoot model issues

51 - 200

Description

• Collaborate closely with new Arize customers as they onboard onto Arize. Yoo will work with customers to advise on Data integration methods ML observability best pratices You will act as a trusted advisor to our customers, while also building relationships with technical stakeholders You will act as the “Voice of the Customer” - Regularly engaging them on status calls, educating on product roadmap and QBRs, managing escalations, while influencing our roadmap in partnership with our Product team. Interface with our pre-sales engineering team to gather client goals and KPI’s. Spearhead new opportunities in which Arize can provide the most value that will drive renewals and new accounts.

Requirements

• 1-2 years experience in a customer facing role • Experienced cloud computing environments (AWS, Azure, GCP) • Experienced in a programming language (Python, R, Java, Go, etc), and SQL • Knowledge of machine learning frameworks such as TensorFlow, PyTorch or Scikit-learn • Understanding of ML/DS concepts, model evaluation strategies and lifecycle (feature generation, model training, model deployment, batch and real time scoring via REST APIs) and engineering considerations • Strong Communication Skills - Ability to simplify complex, technical concepts. • A quick and self learner - undaunted by technical complexity of production ML deployments and welcome the challenge to learn about them and develop your own POV. • Customer facing experience strongly preferred such as Solutions Architect, Onboarding Specialists, Sales Engineer, Customer Success Engineer, Consultant, or Professional Services roles. • Bonus Points, But Not Required - Customer facing experience strongly preferred such as Solutions Architect, Onboarding Specialists, Sales Engineer, Customer Success Engineer, Consultant, or Professional Services roles.

Benefits

• Estimated annual salary and variable compensation between $90,000 - $150,000, plus a competitive equity package • Comprehensive benefit package, including medical, dental, vision, 401(k) plan, unlimited paid time off, generous parental leave plan, and others for mental and wellness support