Bilingual Operations & Client Success Coordinator – Spanish/English

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Assist World

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

🎯 Recruiter

🤝 B2B

Recruitment • B2B

<Assist World> Assist World is a virtual assistant staffing and outsourcing company that matches businesses with vetted remote assistants across administrative, accounting, customer service, sales, social media, e-commerce, and industry-specific roles. They provide rapid discovery, matching, and onboarding, a management dashboard and dedicated account managers, and a satisfaction guarantee with rematch or refund options. Assist World serves businesses globally, emphasizes cost-effective, flexible staffing (part-time or full-time) with no long-term lock-ins, and promotes a bench of thousands of pre-vetted assistants for scalable teams.

📋 Description

• Coordinate and track active projects from start to completion • Monitor project progress and proactively resolve issues as they arise • Ensure tasks are completed on schedule and communicate updates to clients • Maintain accurate records and operational workflows • Answer inbound phone calls and respond to client inquiries • Manage incoming and outgoing emails in a professional and timely manner • Build strong relationships with clients through excellent communication • Follow up with clients to ensure a positive customer experience • Track client billing and ensure invoices are issued accurately and on time • Monitor recurring payments and autopay arrangements • Assist with payment tracking and administrative reporting • Maintain accurate financial and customer records • Support outbound calls and follow-up with prospective clients • Assist with converting inquiries into new business opportunities • Encourage satisfied clients to leave online reviews and testimonials • Help identify opportunities to improve customer engagement and retention

🎯 Requirements

• Fluent in both English and Spanish (written and spoken) • Previous experience in operations, administration, customer service, or client coordination • Excellent communication and relationship-building skills • Strong organizational skills with exceptional attention to detail • Comfortable handling phone calls and communicating confidently with clients • Ability to manage multiple priorities in a fast-paced environment • Proficiency with Microsoft Office or Google Workspace

🏖️ Benefits

• 100% REMOTE • $50 birthday bonus • $200 testimonial bonus • NO TRACKER. NO PROBLEM