Operations Analyst

Job not on LinkedIn

🔥 14 hours ago

🇧🇷 Brazil – Remote

💵 R$4.8k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Atento

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1999

💼 Consulting

🤖 Artificial Intelligence

🏢 Enterprise

Consulting • Artificial Intelligence • Enterprise

Atento is a global customer experience (CX) and business process outsourcing (BPO) company that combines decades of contact center expertise with AI-driven tools and consulting to help enterprises transform their customer interactions and operations. The company offers CX consulting, BPO solutions across the customer lifecycle (acquisition, care, retention, collections, back-office), analytic-powered insights, and AI products such as conversational automation and agent knowledge assistants. Atento primarily serves enterprise clients across industries, focusing on operational efficiency, AI-enabled optimization, and tailored digital transformation.

📋 Description

• Extract pending-items reports • Send implementation reports • Update the new-connections database • Maintain the backlog database • Update the unproductive-contacts database • Update the overall unproductive-contacts report • Extract the cancellation database • Prepare and report MMGD • Close the unproductive-contacts database • Monitor penalties • Close the new-connections database • Prepare and report the Commercial and Services INDGER • Conduct data and performance-indicator analyses and monitor operations to support decision-making and continuous improvement • Identify optimization opportunities and collaborate with different operational teams

🎯 Requirements

• Must be at least 18 years old • Bachelor’s degree completed • Knowledge of KPI analysis and report preparation • Intermediate Excel skills • Strong verbal and written communication skills • Analytical mindset and logical reasoning • Strong organizational and planning skills • Ability to work effectively in a team • Results-oriented, with a strong focus on meeting deadlines • Must have the necessary setup to work from home • Must have easy access to the Del Castilho and Madureira units • Experience in operational monitoring, Control Desk, or Workforce Planning preferred • Knowledge of BI and data-visualization tools preferred • Experience monitoring SLAs and performance indicators preferred • Experience in customer service or Contact Center operations preferred • Proactive, flexible, and interpersonal-skills-oriented profile preferred

🏖️ Benefits

• Meal vouchers and/or food allowance • Work-from-home allowance • Life insurance • Funeral assistance • Childcare assistance / assistance for children with disabilities • School transportation allowance (from 3 years and 8 months) • Product discounts • Dental insurance • Medical insurance • Career development plan • Pet insurance plan • Bulla program (salary advance / payroll-deducted loan) • Discounts at gyms and on sports activities • Pet insurance plan • Educational Partnership Program: Discounts on short courses, undergraduate and graduate programs, vocational training, language courses, basic education, and preschools