Customer Relationship Specialist I – Customer Service (Mobile Phone Insurance)

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Atento

WebsiteLinkedInAll Job Openings

89377 - 89377 employees

Founded 1999

🤝 B2B

🏢 Enterprise

☁️ SaaS

💰 Post-IPO Equity on 2023-02

B2B • Enterprise • SaaS

Atento is a leading provider of Business Transformation Outsourcing (BTO) services, elevating the traditional Business Process Outsourcing (BPO) model by implementing strategic, enterprise-wide changes to enhance clients' performance and competitiveness. The company guides clients through the full cycle of customer experience transformation, offering innovative, outcome-based business models that maximize business value while optimizing Total Cost of Ownership (TCO). Atento operates across a diverse range of sectors, including financial services, telecom, retail, utilities, healthcare, automotive, media, travel and hospitality, and education. Its solutions encompass customer engagement, analytics, automation, AI/Cognitive technologies, and cybersecurity, leveraging methodologies such as Lean Six Sigma and design thinking for efficiency and user-centricity.

📋 Description

• Inbound telephone customer service to identify the needs of clients of a mobile technology insurance provider, clarify doubts, and resolve their requests. • The specialist must identify the customer’s need and provide a practical and objective solution, following the product and/or service procedures. • Each call may involve different types of situations raised by the customer. • Use systems to register interactions and manage service processes. • Demonstrate empathy in every customer interaction.

🎯 Requirements

• Must be at least 18 years old. • Minimum of a high school diploma (secondary education completed). • Knowledge of Microsoft Office. • Familiarity with mobile technology (cell phones). • Availability for in-person training at Atento in Santana (after training, desktops will be provided for working from home). • Easy access to the South Zone of São Paulo.

🏖️ Benefits

• Transportation allowance. • Meal voucher and/or food allowance. • Life insurance. • Funeral assistance. • Childcare assistance / Support for children with disabilities. • Home office allowance. • Product discounts. • Dental care. • Family health plan. • Discounts for gyms / sports activities. • Educational partnerships with course discounts. • Career development plan.