Client Support Specialist, West

April 13

Attentive

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The most comprehensive text message marketing solution.

Marketing Automation • Growth Marketing • Retention Marketing

1001 - 5000

Description

• Respond to Attentive client needs via email and live chat, owning that interaction from inception to resolution • Troubleshoot technical platform issues • Advise our clients on best-practices with the Attentive platform and its use cases • Assist clients with urgent needs and help usher them to the best solutions and across our platform and the business • Act as the first line of defense for triaging & debugging platform health issues • Exceed client expectations on response quality, timeliness of responses and overall customer experience • Continuously train to become an expert on the Attentive platform, mobile marketing, and the ecommerce industry • Help translate customer feedback into specific product requirements

Requirements

• 1+ years of support experience • 4-year Bachelor’s Degree • Prior experience in customer support preferred • Keen interest in startups, software, and entrepreneurism • Loves working in fast-paced environments • Ability to navigate through ambiguity • Extremely detail-oriented and organized • Experience navigating complex work processes, tight timelines, and changing teams • Comfortable learning new software (for design, data management, and internal tools) • A strong growth mindset

Benefits

• Be the first-responder for Attentive's client base • Troubleshoot and resolve technical issues • Interface directly with clients daily • Become an expert on all facets of the platform and ecommerce industry • Communicate with clients via email and live chat • Provide fast and accurate resolutions to client issues • Act as a bridge between product and customers • Exceed client expectations on response quality and timeliness • Train to become an expert on the platform and mobile marketing • Translate customer feedback into product requirements