Remote Bilingual Spanish/English Speaking Customer Service Rep

April 12

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Carrie Rikon & Associates, LLC

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At Carrie Rikon & Associates LLC, we provide exceptional recruiting services to a wide array of industries.

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Description

• As a Client Service Specialist (CSS), you will be an integral part of our call center operations, offering first-line support and guidance to our clients' employees regarding their benefit programs. You'll have the opportunity to work with a variety of vendor systems, gain an in-depth understanding of diverse benefit designs, and help our members maximize their benefits.

Requirements

• Exceptional communication skills, with the ability to clearly and empathetically assist callers. • Basic understanding of employee benefits, insurance terminology, and related products/services. • Proficiency with computer systems, including CRM platforms, Microsoft Office Suite, and the ability to learn new software quickly. • Experience with office equipment and technologies (fax, copier, postage machines). • Capability to manage high call volumes, especially during peak times, while maintaining a positive and professional demeanor. • A team player who thrives in collaborative environments but can also work independently.

Benefits

• Competitive salary + benefits • Opportunities for professional growth and development within a supportive and dynamic team. • A culture that values work-life balance, with flexible working arrangements to accommodate office and remote work preferences. • Engagement in meaningful work that directly impacts the well-being and satisfaction of our clients and their employees.