Orum
Built by Sales for Sales. Orum delivers instant live customer conversations with your target market 🚀
coldcalling • sales • sales development • inside sales • outbound sales
51 - 200
💰 $22M Series B on 2022-11
Technical Support Representative
April 10
Orum
Built by Sales for Sales. Orum delivers instant live customer conversations with your target market 🚀
coldcalling • sales • sales development • inside sales • outbound sales
51 - 200
💰 $22M Series B on 2022-11
Description
• Execute support system designed for customer ease • Develop cross-functional relationships • Provide holistic resolutions to customers • Deliver world-class customer experience • Master product and integrations • Evaluate support organization processes • Assist in knowledge base article creation • Participate in training and coaching support representatives
Requirements
• 5+ years in Customer Support with proficiency in ticketing systems • Experience in Tier 2 or Tier 3 support roles • Ability to troubleshoot SaaS platforms, complex software integrations, and APIs • Familiarity with Zendesk and/or FreshDesk • Skilled in real-time troubleshooting including video conferences, remote access, live chat, and email support channels
Benefits
• Competitive base salary range of $50,000 - $60,000 USD • Remote work • Opportunity to accelerate sales teams • Dynamic and empowered community • Supportive and customer-focused environment
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