SupportNinja
Showing the world a better way to outsource.
outsourcing • customer support • customer experience • back-office support • lead generation
1001 - 5000
💰 Private Equity Round on 2021-02
Customer Service Sales Team Manager (US)
April 6
SupportNinja
Showing the world a better way to outsource.
outsourcing • customer support • customer experience • back-office support • lead generation
1001 - 5000
💰 Private Equity Round on 2021-02
Description
• Takes customer calls and manages ninjas' performance • Coaches, trains, and develops team • Identifies and develops future leaders • Analyzes reports to address deficiencies • Maintains performance records • Manages clients' KPIs • Communicates issues to clients • Monitors team behaviors • Drives employee engagement • Participates in hiring process • Partners with HR Department • Coordinates with other departments for team onboarding
Requirements
• Supervisory/management experience in Call Center/BPO setting • 2+ years related experience or equivalent • Previous sales experience • Budget, forecasts, and expense management • Strong team building and communication skills • Ability to lead in fast-paced environment • Ability to manage diverse workforce
Benefits
• Guaranteed a culture dedicated to core values • Opportunity to develop the best people • Improve everyday • Around-the-clock outsourced support • Lead generation, customer service and community management • Employee engagement activities • Collaborative work environment • Competitive salary and benefits
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