Customer Service Agent (Inbound & Outbound Calling)

April 11

Expertise.com

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Description

• Conduct concierge calls and provider-matching calls • Comprehend client needs and ensure satisfaction • Conduct basic provider data research • Maintain professional communication with clients • Document client conversations accurately • Adapt to changes and meet deadlines • Demonstrate success in implementing new ideas • Manage personal productivity and work independently

Requirements

• Proficient to advanced written and verbal communication skills • BPO Customer Service Agent Profile preferred • At least 1 year of BPO experience • Keen attention to detail • Familiarity with remote work tools • Ability to multitask and think creatively • Meet system requirements as mandated

Benefits

• Remote work position • Night shift hours • Monday-Friday schedule