Senior Account Manager

🕒 April 30

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Aurora Solar

WebsiteLinkedInAll Job Openings

201 - 500 employees

💰 $200M Series D on 2022-02

Aurora’s cloud-based software transforms solar design, sales, and delivery. With just an address and electric bill, Aurora empowers you to generate a full, accurate, and customizable design for every customer — and close the deal on the spot. We help power thousands of solar projects every week towards our goal of making solar accessible for everyone.

📋 Description

• own and grow a portfolio of Aurora customers across Europe, driving retention, adoption, and expansion across Aurora and HelioScope • lead renewals and commercial negotiations, including early renewals, amendments, and custom pricing structures • develop and execute strategic account plans with customer stakeholders to achieve measurable usage growth and lasting partnership value • build pipeline within your book of business by identifying upsell and cross-sell opportunities through proactive outreach and marketing-qualified leads • use product usage data, UV metrics, and customer insights to forecast expansion, flag churn risk, and get ahead of it • lead executive business reviews and strategic conversations that align on goals, adoption milestones, and ROI • collaborate across Product, Sales Engineering, Implementation, Support, and Marketing to deliver solutions that meet customer needs and create new ones

🎯 Requirements

• 5+ years of experience in account management, customer success, or sales within SaaS, energy technology, or a related field • a proven track record of growing a customer portfolio through renewals, upsells, and cross-sells • strong commercial acumen, including experience negotiating contracts, renewals, and pricing structures • the ability to build strategic relationships with executive stakeholders and navigate complex customer organizations • experience using data and customer insights to drive adoption, identify risk, and develop account growth strategies • excellent communication and collaboration skills; you work well across teams and make things happen • strong organizational discipline, including managing pipeline and renewals in CRM systems like Salesforce • professional proficiency in English; German or French language skills are a strong plus given our core European markets

🏖️ Benefits

• work-from-home stipends for home office setup, internet, and co-working spaces • flexible paid time off including statutory vacation and sick leave, with additional parental leave available • standard laptop and an annual healthcare budget through AXA • access to Wellhub for comprehensive well-being support and Modern Health for mental health resources