Account Manager

🕒 April 24

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DataGuard

WebsiteLinkedInAll Job Openings

201 - 500 employees

☁️ SaaS

📋 Compliance

🔐 Security

💰 Series B on 2022-09

SaaS • Compliance • Security

DataGuard is a company providing a comprehensive platform for security and compliance management. Using AI-driven solutions, DataGuard helps organizations achieve and maintain multiple regulatory frameworks and certifications such as GDPR, ISO 27001, and TISAX®. The company offers tools for risk management, security policy management, and audit-readiness, reducing workload and error risks through automation. Trusted by over 4,000 organizations, DataGuard aims to streamline compliance processes, enhance data security, and provide expert guidance for evolving regulatory requirements.

📋 Description

• You independently manage a portfolio of mid-sized business customers and ensure they realize the full value of our solution. • You establish and maintain strong, long-term customer relationships, deliver product demonstrations, and support customers in optimizing their use of our product. • You engage closely with decision-makers and company founders, gain a deep understanding of their priorities, and proactively support them in achieving their objectives. • You guide customers throughout the entire lifecycle and actively drive expansion and retention within your portfolio. • You identify potential challenges at an early stage, lead solution-focused conversations, and ensure sustained customer satisfaction. • You analyze customer usage and behavior to derive concrete actions that maximize customer success with our solution. • You actively promote customer engagement, gather impactful success stories, and share best practices across the customer base. • You collaborate closely with cross-functional teams such as Marketing, Sales, Product Development, and Technical Support to deliver a seamless end-to-end customer experience.

🎯 Requirements

• Strong communication skills with a passion for product demos and meetings • Proactive, independent work style with a strong team spirit and excellent prioritization skills • Interest in compliance & security – we’ll teach you everything you need to know • Experience with software products and their development is a plus • Enthusiasm for a dynamic, fast-paced environment with continuous growth and development • Fluent German (C2) and English skills, both written and spoken, are required.

🏖️ Benefits

• The freedom, trust, and tools to do what you love and make an impact in a purpose-driven company, committed to doing genuine good in the digital world. • Enjoy a high degree of flexibility with tailored working hours, choice of work location, and benefits that support your lifestyle, health, and family needs. • Join a secure, future-focused role in a dynamic scale-up positioned to make a major impact in the rapidly expanding Security & Compliance market. • Grow along expert or leadership paths with support from employee accelerator programs, bi-annual feedback cycles, and a personal training budget. • Work in an environment that values autonomy, rapid decision-making, a flat hierarchy, and collaborative, eye-level communication to keep things moving forward.